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#1
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Still disconnecting from Pace authorization and I-lock
I started getting this when I upgraded to my Mac Studio Ultra 2. Several times a day all my plugins will disconnect form their authorization on I-lock and Pace. It forces a re-boot from cold. Before someone suggested that I plug my I-lock directly into the computer port and I did that, but the issue persists. Any ideas, very annoying and time consuming.
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#2
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Re: Still disconnecting from Pace authorization and I-lock
Hi Garnoil,
May I ask what operating system are you using as well as the version if your Pro Tools? Have you also tried checking for any update for your iLok license manager?
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Regards, Charles ________________ To create an Avid Support Case, you may go to https://www.avid.com/learn-and-support/contact-audio-and-music-support |
#3
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Re: Still disconnecting from Pace authorization and I-lock
Ventura 13.5, I-lock license manager is up to date Mac Studio Ultra 2G
G |
#4
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Re: Still disconnecting from Pace authorization and I-lock
Have you also tried to update those plugins that you're having problem with?
__________________
Regards, Charles ________________ To create an Avid Support Case, you may go to https://www.avid.com/learn-and-support/contact-audio-and-music-support |
#5
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Re: Still disconnecting from Pace authorization and I-lock
How is the iLok connected? Is it on a hub? Try moving it to a port on the computer? Are you using Cloud authorization? That requires a 100% bulletproof internet connection and I would skip the cloud and use a physical iLok
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HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
#6
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Re: Still disconnecting from Pace authorization and I-lock
All of the plugins loose contact with the I-lock and the actual I-lock Key is connected to the computer and NOT through a hub, directly into the computer port, All of the sudden a big red notice appears and says that I- lock is not found. Re-boot from cold fixes the issue, but it is very annoying.
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#7
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Re: Still disconnecting from Pace authorization and I-lock
I just wanted to say that I'm also seeing this same kind of error as well. Not daily, it's more rare for me, maybe once a week or so, but it is still random and annoying when it pops up and forces a restart.
Mac Studio M2 Max, running Ventura 13.6.4, and Pro Tools Ultimate 2023.9.0. 3rd gen ilok USB key (the small silver one) plugged directly into the computer itself (not going through a dock or hub), not using ilok cloud for anything, and running the latest ilok license manager software. Can't seem to find a rhyme or reason to why it happens. |
#8
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Re: Still disconnecting from Pace authorization and I-lock
I also started seeing this when I set up a new Mac Studio M2 Ultra last year.
Lots of disconnects when using the built-in USB-A ports, not just with iLok but also various other peripherals. I switched to using the USB-C ports with adapters or hubs instead, and the problem went away completely. My impression was it's more of an Apple issue, but I didn't investigate any further once it started working reliably for me. |
#9
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Re: Still disconnecting from Pace authorization and I-lock
Quote:
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System : Studio - Avid Carbon interface , PT Ultimate 2023.12 Mid 2020 (intel) iMac 27" Ventura 13.2 .1 Mobile - 2021 14 " MBP M1 Pro PT Ultimate 2024.3.0 --Sonoma 14.4 Enjoy the Journey.... Kev... |
#10
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Re: Still disconnecting from Pace authorization and I-lock
Hi folks,
I will check this with iLok as well to see if it is a bug or known issue on their end.
__________________
Regards, Charles ________________ To create an Avid Support Case, you may go to https://www.avid.com/learn-and-support/contact-audio-and-music-support |
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