Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Additional Resources

Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Thread Tools Search this Thread Display Modes
Old 07-01-2017, 08:24 AM
NathanParker NathanParker is offline
Join Date: Oct 2015
Location: England
Posts: 2
Default Invalid account

In trying to link my iLok account to my avid account, I am redirected to a validate account page. Once completed I am shown this message

"An unexpected error has occurred with you User account. Please contact Avid Support and provide them the following Error Code - 021706672"

Not sure if this issue is linked to the one above, but also, when signing into the Avid Application Manager, it won't get past Authentication stage on "My Account". Just getting sticking with the loading wheel.
I am currently running Pro Tools 12.4 on OS X 10.9.5.

Many Thanks,

Reply With Quote
Old 07-07-2017, 03:31 PM
jeffro's Avatar
jeffro jeffro is offline
Join Date: Jun 1999
Location: SF Bay Area
Posts: 7,538
Default Re: Invalid account

Started a support case for you to get this checked out. Please look for a case notice email soon.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Invalid Account Error When renewing Upgrades and Support plan arneyz Pro Tools 12 0 01-26-2016 02:58 PM
FS: Pro Tools HD 11/10 Bundle License With iLok Account & Avid Account Jan Pasemann Buy & Sell 0 12-18-2015 06:58 AM
Invalid account Tom Case Pro Tools 11 6 12-15-2014 08:44 PM
My License Key from Avid Account is invalid?? Zoduati 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 14 10-29-2009 06:15 PM

All times are GMT -7. The time now is 08:26 AM.

Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com