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Old 04-24-2017, 12:13 AM
chris1008895 chris1008895 is offline
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Join Date: Apr 2017
Location: Australia
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Default Unable to install software Error message

I am unable to install my protools 9 software, I am also unable to install any of the included device drivers

The following message appears when I try to install:

"An incompatible version of the operating system was found"

"requires 10.6.2 or higher"

I have 10.12.4 mac OSx

I have downloaded the latest device driver from the avid website, this doesn't appear to have done anything

What should I do? Any advice would be greatly appreciated
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Old 04-24-2017, 12:21 AM
Darryl Ramm Darryl Ramm is offline
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Default Re: Unable to install software Error message

Pro Tools 9 is not compatible with macOS Sierra. You need to upgrade to Pro Tools 12 if you want to run in Sierra. If you just upgraded the OS you can rollback to your last working backup. If you brought a new Mac... well you need to upgrade to Pro Tools 12. And next time check compatibility before you upgrade anything. Links to compatibility tables are up the top of this DUC web page.


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