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  #1  
Old 01-04-2017, 12:36 PM
waynewiz waynewiz is offline
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Join Date: May 2011
Location: boston
Posts: 7
Default cannot activate PT 12.7

Hi,
I just downloaded and installed PT 12.7 (upgrade) .
When I try to run it, I get an error message.
It says:
"Select license to activate.

You don't have any licenses your account or none of the licenses there have activations available.

You do not have any pending deliveries for the licenses you need to authorize the software."

The ILOK manager shows Pro Tools 2016 deposited on 4/4/15 but doesn't show the upgrade plan I purchased on 5/23/16 (Order ID 4859939).

I hate ILOK !

Any suggestions ? PLEASE ?
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  #2  
Old 01-04-2017, 12:43 PM
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The Weed The Weed is offline
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Join Date: Jul 2001
Location: Toronto, Ontario, Canada
Posts: 5,437
Default Re: cannot activate PT 12.7

Contact Avid. You need a new license for 12.6 and above.
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  #3  
Old 01-04-2017, 12:54 PM
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jeffro jeffro is offline
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Join Date: Jun 1999
Location: CA
Posts: 6,731
Default Re: cannot activate PT 12.7

Quote:
Originally Posted by waynewiz View Post
I just downloaded and installed PT 12.7 (upgrade) .
When I try to run it, I get an error message...
Found your case and responded. Please check your email for a case notice.
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  #4  
Old 01-05-2017, 04:38 PM
KMcK KMcK is offline
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Join Date: Dec 2010
Location: Los Angeles
Posts: 701
Default Re: cannot activate PT 12.7

Just created a case about this as well, am dead in the water until I get my license... upgraded?

Why did this happen? Isn't the whole point of being under a perpetual license & support plan about being able to download updates and they work? Took me way too long to find this thread which is the first mention of needing a new license I've found.

/edit - thanks for the quick help!!
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Last edited by KMcK; 01-05-2017 at 05:26 PM.
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  #5  
Old 01-05-2017, 05:26 PM
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jeffro jeffro is offline
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Join Date: Jun 1999
Location: CA
Posts: 6,731
Default Re: cannot activate PT 12.7

Quote:
Originally Posted by KMcK View Post
Just created a case about this as well...
Found your case and responded. Please check your email for a case notice.
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  #6  
Old 01-06-2017, 12:00 PM
Ganzobean Ganzobean is offline
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Join Date: Jun 2012
Location: San Diego
Posts: 1
Default Re: cannot activate PT 12.7

I am having the exact same problem. I have a license for PT 12.4, downloaded the update/upgrade from the Avid Application Manager and it gives me the license error.
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  #7  
Old 01-06-2017, 12:19 PM
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jeffro jeffro is offline
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Join Date: Jun 1999
Location: CA
Posts: 6,731
Default Re: cannot activate PT 12.7

Quote:
Originally Posted by Ganzobean View Post
I am having the exact same problem. I have a license for PT 12.4, downloaded the update/upgrade from the Avid Application Manager and it gives me the license error.
Welcome to the community.

Can you reply with the exact error you're getting?

I see you activated your Pro Tools Perpetual Bundle to your iLok2 on 12/26 so if that is not authorizing Pro Tools 12.7 then please follow the steps here and report back.

Thanks!
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  #8  
Old 01-06-2017, 12:43 PM
waynewiz waynewiz is offline
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Join Date: May 2011
Location: boston
Posts: 7
Default Re: cannot activate PT 12.7

Avid responded with:
Quote:
Current Response:

Entered on: 1/4/2017 11:51 AM Entered by: Avid Audio Customer Care

Hey Wayne,

We have updated your iLok account with the new license that adds support for 12.6/later. Please activate the "Pro Tools Perpetual Bundle (with 10/11/12)" and surrender your "Pro Tools with Upgrade and Support Plan 2015 (NT)" in iLok License Manager to complete this.

Thanks,
Jeffro
Although confusing, this worked. And the response from Jeffro was prompt !


Thanks all !
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  #9  
Old 01-07-2017, 12:46 PM
mark.weldon mark.weldon is offline
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Join Date: Jan 2017
Location: San Francisco
Posts: 1
Default Re: cannot activate PT 12.7

Hi,

I just downloaded and installed PT 12.7 via my Avid application manager. 12 .5 was running just fine.

I launch the 12.7 version.

It then states select license to activate, which I thought was strange.

It says: You don't have any licenses your account or none of the licenses there have activations available and you do not have any pending deliveries for the licenses you need to authorize the software."

I log into ILOK manager and it shows Pro Tools 2016 deposited on 4/23/15, license never expires, I've paid for all Avid licenses, but the plan in my iLok account shows expired. I'm in the middle of MIXES! Help please.

Thanks
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  #10  
Old 01-07-2017, 01:27 PM
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jeffro jeffro is offline
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Join Date: Jun 1999
Location: CA
Posts: 6,731
Default Re: cannot activate PT 12.7

Quote:
Originally Posted by mark.weldon View Post
Hi,

I just downloaded and installed PT 12.7 via my Avid application manager. 12 .5 was running just fine.

I launch the 12.7 version.

It then states select license to activate, which I thought was strange.

It says: You don't have any licenses your account or none of the licenses there have activations available and you do not have any pending deliveries for the licenses you need to authorize the software."

I log into ILOK manager and it shows Pro Tools 2016 deposited on 4/23/15, license never expires, I've paid for all Avid licenses, but the plan in my iLok account shows expired. I'm in the middle of MIXES! Help please.

Thanks
Welcome to the community.

Pro Tools 12.6/later needs the Pro Tools Perpetual (or Subscription) license to run (see the FAQ). Please launch iLok License Manager and activate the Pro Tools Perpetual Bundle (with 10/11/12) to your iLok.
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