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  #1  
Old 02-26-2016, 06:39 PM
stevengould stevengould is offline
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Default Can't log into my AVID master account

The email on file is one that I don't have access to anymore. I tried to log in regardless and got locked out. I can now not get the email to reset my account. The hard drive in my Mac crashed and I desperately need to re-download ProTools because I have a massive project I have to complete this weekend. Tried calling support at shortly after 4pm only to find out they close early on Fridays. HELP. I really need to get access to my account. If anyone is there, please let me know what I can do. Thank you.
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  #2  
Old 02-26-2016, 07:45 PM
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jeffro jeffro is offline
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Default Re: Can't log into my AVID master account

Welcome to the community.

Check your PM's... you should be all set now.
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  #3  
Old 12-16-2016, 12:23 PM
matthewyane matthewyane is offline
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Default Re: Can't log into my AVID master account

I'm having the same issue could someone help me
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  #4  
Old 12-16-2016, 05:59 PM
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jeffro jeffro is offline
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Default Re: Can't log into my AVID master account

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Originally Posted by matthewyane View Post
I'm having the same issue could someone help me
Welcome to the community. Please check your PMs.
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  #5  
Old 05-19-2017, 07:58 PM
Jrizzo15 Jrizzo15 is offline
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Default Re: Can't log into my AVID master account

I too have this same problem. I have pro tools 9 and I want to be able to download it onto my new Mac Book pro OS sierra. But the email that I used before is my old college email so I cannot access it anymore. I also bought pro tools 9 in a store and have a different registration number compared to if I were to buy it offline. Please I need help logging into my avid master account so I can start using pro tools again.
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  #6  
Old 05-19-2017, 08:36 PM
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Southsidemusic Southsidemusic is offline
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Default Re: Can't log into my AVID master account

Hi

You dont need access to your old email account to login to Avid. You can use whatever email ypu registered with as you dont need to email yourself anything. If you registered with the college email and password it will still work to login.
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  #7  
Old 05-19-2017, 08:40 PM
Jrizzo15 Jrizzo15 is offline
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Default Re: Can't log into my AVID master account

Appreciate the reply! I understand but the problem is that I no longer remember the password that I used. If i were to try to recover the password I wouldn't be able to.
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  #8  
Old 05-19-2017, 08:50 PM
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Southsidemusic Southsidemusic is offline
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Default Re: Can't log into my AVID master account

Quote:
Originally Posted by Jrizzo15 View Post
Appreciate the reply! I understand but the problem is that I no longer remember the password that I used. If i were to try to recover the password I wouldn't be able to.
Got it. Thats a problem. I will escalate this to Avid and someone will be in touch.

Welcome to the Community This will get sorted so don't worry about that.
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  #9  
Old 05-24-2017, 09:23 PM
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jeffro jeffro is offline
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Default Re: Can't log into my AVID master account

Quote:
Originally Posted by Jrizzo15 View Post
I too have this same problem. I have pro tools 9 and I want to be able to download it onto my new Mac Book pro OS sierra. But the email that I used before is my old college email so I cannot access it anymore. I also bought pro tools 9 in a store and have a different registration number compared to if I were to buy it offline. Please I need help logging into my avid master account so I can start using pro tools again.
Welcome to the community.

I see that Arianne helped via your support case.
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  #10  
Old 07-13-2017, 10:29 AM
stockhausensyndrome stockhausensyndrome is offline
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Default Re: Can't log into my AVID master account

Hi all,

I am having the same problem as some of the users above. I have forgotten the password to my Avid account and no longer have access to that email address in order to reset it. Would someone please be able to help?

Thanks in advance!
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