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  #11  
Old 07-14-2017, 04:20 PM
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jeffro jeffro is offline
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Default Re: Can't log into my AVID master account

Quote:
Originally Posted by stockhausensyndrome View Post
...I have forgotten the password to my Avid account and no longer have access to that email address in order to reset it...
Welcome to the community.

Responded via support case to get your info. Please check your email (inbox and junk/spam) and reply to that. Thanks.
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  #12  
Old 09-16-2017, 12:34 AM
saryhany saryhany is offline
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Default Re: Can't log into my AVID master account

I'm also having the same problem, I can't access my account or reset my password. Can someone advise of what should i do?
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  #13  
Old 09-16-2017, 10:59 AM
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jeffro jeffro is offline
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Default Re: Can't log into my AVID master account

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Originally Posted by saryhany View Post
I'm also having the same problem, I can't access my account or reset my password. Can someone advise of what should i do?
Welcome to the community.

Unlocked your account and did a password reset. Please let us know if that doesn't help.
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  #14  
Old 09-16-2017, 03:10 PM
saryhany saryhany is offline
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Default Re: Can't log into my AVID master account

Thanks Jeffro, unfortunately i still get this message.
"We were unable to change your password. Please enter the correct current password and try again". any ideas?
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  #15  
Old 09-16-2017, 03:17 PM
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jeffro jeffro is offline
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Default Re: Can't log into my AVID master account

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Originally Posted by saryhany View Post
...unfortunately i still get this message...
Okay, will get a support case going to solve this. Please look for a case notice email in a bit. Thanks!
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  #16  
Old 10-06-2017, 05:46 PM
Andrywus Andrywus is offline
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Default Re: Can't log into my AVID master account

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Originally Posted by saryhany View Post
I'm also having the same problem, I can't access my account or reset my password. Can someone advise of what should i do?
Same here. Help plz!
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  #17  
Old 10-08-2017, 10:46 PM
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jeffro jeffro is offline
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Default Re: Can't log into my AVID master account

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Originally Posted by Andrywus View Post
Same here. Help plz!
Welcome to the community.

Did a password reset for you, but if that doesn't help please start a new registration support case.
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