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Old 07-01-2017, 08:24 AM
NathanParker NathanParker is offline
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Join Date: Oct 2015
Location: England
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Default Invalid account

In trying to link my iLok account to my avid account, I am redirected to a validate account page. Once completed I am shown this message

"An unexpected error has occurred with you User account. Please contact Avid Support and provide them the following Error Code - 021706672"

Not sure if this issue is linked to the one above, but also, when signing into the Avid Application Manager, it won't get past Authentication stage on "My Account". Just getting sticking with the loading wheel.
I am currently running Pro Tools 12.4 on OS X 10.9.5.

Many Thanks,

Nathan
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Old 07-07-2017, 03:31 PM
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jeffro jeffro is offline
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Join Date: Jun 1999
Location: CA
Posts: 6,889
Default Re: Invalid account

Started a support case for you to get this checked out. Please look for a case notice email soon.
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