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  #1  
Old 11-13-2000, 02:04 PM
bairtracks bairtracks is offline
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Join Date: Dec 1969
Location: atlanta ga usa
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Default Monitor Board \"Upgrade\"

Today I got in the mail an offer to "upgrade" the analog monitor board in my Pro Control for $395. This "upgrade" is actually a hardware fix that fixes problems with the original design. These include popping switches, bad signal-to-noise ratio and a low-powered headphone amp. I brought these problems to the attention of Digidesign customer service, and was told that they knew about them, but could not help me. I can not believe that I am now being asked to pay for a bug fix, after spending $10,000 on the product (not including the 2 expander units, etc.). Up until now I have been extremely pleased with the products and services I have gotten from Digidesign. This should be a free upgrade, with apologies for the badly done first attempt. I hope they re-think this.
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  #2  
Old 11-13-2000, 04:14 PM
PTPerson PTPerson is offline
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Default Re: Monitor Board \"Upgrade\"

This is news to me!! (not the part about the noisy buttons, lame headphone amp, and the "NOT" mute button so to speak).

Again....more money for fundamentals

What's the story I wonder


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Old 11-13-2000, 04:43 PM
roykamen roykamen is offline
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Default Re: Monitor Board \"Upgrade\"

I TOTALLY agree. Digi... I'm a REAL long time user - from the Cue Sheet days....
I have to pay for a poor design fix?
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Old 11-13-2000, 09:41 PM
JKD99 JKD99 is offline
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Default Re: Monitor Board \"Upgrade\"

I agree too! It's not an upgrade, it just makes it work like it should have in the first place! Puhleeeez!

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  #5  
Old 11-15-2000, 12:46 AM
houser houser is offline
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Join Date: Sep 1999
Location: Santa Monica
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Default Re: Monitor Board \"Upgrade\"

Hi,

I have to chime-in and agree with the above.
Digi are usually pretty fair IMHO with upgrades
but this one is bad press...
Or just don't call it an "upgrade"...but a bug-fix.

regards
Janne A.
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  #6  
Old 11-14-2000, 07:45 PM
nerdlinger nerdlinger is offline
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Join Date: Jun 1999
Location: Kansas City, MO USA
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Default Re: Monitor Board \"Upgrade\"

Does anyone know what gets replaced in this "upgrade"? Is it just a circuit board, or the whole monitor section? My Main volume control is real right heavy at any position below 9:00, and I'd be thrilled if the "upgrade" fixed it.

Also, what about the reversed polarity on some outputs? Do I have to change my wiring?

[This message has been edited by nerdlinger (edited November 14, 2000).]
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