Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Additional Resources


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #211  
Old 05-18-2017, 07:20 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: CA
Posts: 6,791
Default Re: Pro Tools license expired on an Active Subscription

Quote:
Originally Posted by thequin View Post
same issue, fixed on website ilok synced still won't open pro tools says subscription expired
Your case says that your credit card had expired, which is why the license didn't renew. I see the rep deposited a temp while you are waiting for re-billing so please activate that and reply to the case notice email to follow up. Thanks!
Reply With Quote
  #212  
Old 05-18-2017, 07:43 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: CA
Posts: 6,791
Default Re: Pro Tools license expired on an Active Subscription

Quote:
Originally Posted by Queen Zellith View Post
I think I'm having the same issue...
Welcome to the community.

Didn't see a support case so started one for you. Please check your email and reply to the case notice if needed. Thanks!
Reply With Quote
  #213  
Old 05-19-2017, 10:06 AM
Alexander Lindbäck Alexander Lindbäck is offline
Member
 
Join Date: May 2006
Posts: 2
Default Re: Pro Tools license expired on an Active Subscription

Same issue here.
I was supposed to mix a track today...
Reply With Quote
  #214  
Old 05-19-2017, 11:02 AM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: CA
Posts: 6,791
Default Re: Pro Tools license expired on an Active Subscription

Quote:
Originally Posted by Alexander Lindbäck View Post
Same issue here.
I was supposed to mix a track today...
Sorry about the trouble. I see you have a support case in progress so please watch for a case notice email.
Reply With Quote
  #215  
Old 05-20-2017, 05:09 AM
jana.pruskova jana.pruskova is offline
Member
 
Join Date: May 2017
Location: Prague
Posts: 1
Default Re: Pro Tools license expired on an Active Subscription

Hello,

same problem here. Had trouble with billing, updated billing info, now it says PT 12 plan active. However, next billing is listed for a date a week ago and iLok manager says license unavailable.

Please help, need to work.

Jana

PS: case #03210710

Last edited by jana.pruskova; 05-20-2017 at 05:38 AM. Reason: UPDATE: added case number
Reply With Quote
  #216  
Old 05-22-2017, 09:26 PM
NickCia NickCia is offline
Member
 
Join Date: Dec 2011
Location: Italy
Posts: 20
Default Re: Pro Tools license expired on an Active Subscription

Hello Jeffro!
Even the same thing happened to me (This in PT NON HD. Pt HD is all right). Also after purchasing a year of renewal from Sweetwater, and having it activated! (This is May 19). Please, I need some help.
Thank you very much, Jeffro!
Reply With Quote
  #217  
Old 05-23-2017, 11:06 AM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: CA
Posts: 6,791
Default Re: Pro Tools license expired on an Active Subscription

Quote:
Originally Posted by jana.pruskova View Post
...Had trouble with billing, updated billing info, now it says PT 12 plan active. However, next billing is listed for a date a week ago and iLok manager says license unavailable.
...case #03210710
Welcome to the community.

Looks like this was solved via your support case. Please reply to your case notice email if you need additional help with this issue. Thanks!
Reply With Quote
  #218  
Old 05-23-2017, 11:15 AM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: CA
Posts: 6,791
Default Re: Pro Tools license expired on an Active Subscription

Quote:
Originally Posted by NickCia View Post
Hello Jeffro!
Even the same thing happened to me (This in PT NON HD. Pt HD is all right). Also after purchasing a year of renewal from Sweetwater, and having it activated! (This is May 19). Please, I need some help.
Thank you very much, Jeffro!
This thread is for Pro Tools Subscription licenses, but you have an Upgrade Plan with a Perpetual license. If you are having trouble renewing your Pro Tools Upgrade Plan please Create A Case from your System ID listed in my.avid.com > Access The Support Center > Equipment. Include the Redemption Code provided by Sweetwater so that the CS rep can investigate. Thanks!
Reply With Quote
  #219  
Old 05-24-2017, 07:05 AM
jschuberth jschuberth is offline
Member
 
Join Date: May 2017
Location: Sydney, Australia
Posts: 1
Default Re: Pro Tools license expired on an Active Subscription

Hi there, having the same problem at the moment. Pro tools won't launch and my ilock account shows that the renewal is pending on my subscription license. My credit card info is up to date and my Avid account shows that my subscription is active. Doesn't look like my payment was charged to my card this month when I look at my bank account...

I'm losing work right now not having Pro Tools! Desperately need a fix ASAP so I can keep my clients!

Cheers, Josh.
Reply With Quote
  #220  
Old 05-24-2017, 09:38 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: CA
Posts: 6,791
Default Re: Pro Tools license expired on an Active Subscription

Quote:
Originally Posted by jschuberth View Post
Hi there, having the same problem at the moment. Pro tools won't launch and my ilock account shows that the renewal is pending on my subscription license. My credit card info is up to date and my Avid account shows that my subscription is active. Doesn't look like my payment was charged to my card this month when I look at my bank account...

I'm losing work right now not having Pro Tools! Desperately need a fix ASAP so I can keep my clients!

Cheers, Josh.
Welcome to the community.

Sorry for the trouble. I see you have a support case in progress, so please continue to work with the CS rep there.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Subscription license not authorizing Pro Tools 12 Ed8423 Licensing & Accounts 11 07-24-2017 08:00 PM
"Subscription License Has Expired" seanmascot Licensing & Accounts 3 10-31-2016 07:55 PM
License Pro tools 12.5 subscription GillyTheKid Pro Tools Software (Win) 1 08-28-2016 04:47 AM
Subscription License expired Led Licensing & Accounts 4 04-20-2016 07:56 AM
Subscription license expired js_nyc Licensing & Accounts 1 09-09-2015 04:11 PM


All times are GMT -7. The time now is 12:19 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com