Pro Tools First suddenly freezing

[nenabeena]

I've been using Pro Tools First for about two weeks now with no problems, but two days ago I opened it and alongside it being much slower to load, it wouldn't function properly. When I hovered over the top row of buttons (File, Edit, etc) they wouldn't light up blue; and when I tried clicking anything nothing happened, and PTF eventually stopped responding. The outcome was the exact same when installed on my other laptop and as a result, I still can't do anything or access my projects

I don't know what could have caused this sudden change, and I haven't found any solutions despite searching around. I'm new to both the program and these forums so if anyone could please help me look into it and fix the problem..

[junkgear]

Sorry to hear about your issues.
Can you tell us a little more about your system? Are you running Windows or Mac?

Anything change on your systems, like did any OS updates install?
Latest audio interface drivers installed?

Thanks

[JFreak]

Hi, welcome to the community.

Please take a look at the Help Us Help You page linked to the forum header.

[nenabeena]

OS Version: Windows 10 version 1809
Pro Tools version: Version 2019.5.0
I don't have Avid hardware and my Audio Interface is a Focusrite Scarlett Solo 2nd Gen
"unnecessary USB or Firewire devices" as far as I know, I don't have anything like this
Sandra Report:
SiSoftware Sandra

ID
Host Name : LAPTOP-GTD85HA5
Workgroup : WORKGROUP

Computer
Model : Acer Aspire A515-43 Aspire 5
Serial Number : NXHG8AA0019***********
Chassis : Acer Notebook
Mainboard : Grumpy_PK
Serial Number : NBHF9110019***********
BIOS : Insyde V1.05 06/26/2019
TPM - Trusted Platform Module : AMD AMD 2.0 (PCR 24)
Total Memory : 3.5GB DDR4

Processors
Processor : AMD Ryzen 3 3200U with Radeon Vega Mobile Gfx (2C 4T 3.49GHz, 600MHz IMC/1.2GHz, 2x 512kB L2, 4MB L3)
Socket/Slot : FP4 (µBGA)

Chipset
Memory Controller : AMD F17v1 (Ryzen-M PinnacleRidge) Host Bridge 12x 100MHz (1.2GHz), 8GB DDR4 1.2GHz 64-bit

Memory Module(s)
Memory Module : Samsung M471A5244CB0-CTD 4GB SO-DIMM DDR4 1Rx4 PC4-21300SO DDR4-2666 (19-19-19-44 7-63-21-7)

Video System
Monitor/Panel : LG Generic PnP Monitor (1920x1080, LP156WFC-SPD1, 15.5")
Video Adapter : AMD Radeon(TM) Vega 3 Graphics (3CU 192SP SM6.3 1.2GHz, 512MB DDR3 64-bit, Integrated Graphics)

Graphics Processor
OpenCL : AMD Radeon(TM) Vega 3 Graphics (192SP 3C 1.2GHz, 1.3GB DDR3 64-bit, Integrated Graphics)
D3D 11 : AMD Radeon(TM) Vega 3 Graphics (192SP 3C 1.2GHz, 512MB DDR3 64-bit, Integrated Graphics)
OpenGL : AMD Radeon(TM) Vega 3 Graphics (192SP 3C 1.2GHz, 512MB DDR3 64-bit, Integrated Graphics)

Storage Devices
HFM128GDJTNG-8310A (128GB, PCIe3x2/NVMe) : 119GB (C:)

Logical Storage Devices
Acer (C:) : 118GB (NTFS, 4kB) @ HFM128GDJTNG-8310A (128GB, PCIe3x2/NVMe)
Recovery : 1022MB (NTFS, 4kB) @ HFM128GDJTNG-8310A (128GB, PCIe3x2/NVMe)
ESP : 94MB (FAT32, 1kB) @ HFM128GDJTNG-8310A (128GB, PCIe3x2/NVMe)

Peripherals
LPC Hub Controller #1 : Acer FCH LPC Bridge
Audio Device : Acer Raven Ridge HDMI/DP Audio Controller
Audio Codec : AMD HDMI Audio
Audio Device : Acer F17v1 (Ryzen-M) DRAM Controller
Disk Controller : SK hynix Standard NVM Express Controller
Disk Controller : Acer FCH SATA Controller [AHCI mode]
USB Controller #1 : Acer F17v1 (Ryzen-M) Link Control
SMBus/i2c Controller #1 : ATI SB900 SMBus

Printers and Faxes
Printer : Microsoft Software Printer Driver (300x300, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Printer : HP DJ 2600 series PCL-3 (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Bluetooth Device (Personal Area Network) #2 (Ethernet)
Network Adapter : Realtek PCIe GbE Family Controller (Ethernet)
Wireless Adapter : Qualcomm Atheros QCA61x4A Wireless Network Adapter #2 (802.11ac (VHT), AES-CCMP, 866.7Mbps)

Power Management
Battery #1 : Murata 0x41,0x50,0x31,0x38,0x43,0x34,0x4B 47.88Wh/3.71Ah

Operating System
Windows System : Microsoft Windows 10 Personal 10.0.17763
Platform Compliance : x64

[junkgear]

Do you notice any slow down with any other program on this system?
Your RAM is on the low side at 4GB and even though your storage is SSD, you only have one drive, so make sure you have plenty of free space left.

Next time you run PTF, open Task Manager first and see what your memory, processor and disk activity look like.