Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #21  
Old 07-09-2020, 04:33 AM
JFreak's Avatar
JFreak JFreak is offline
Moderator
 
Join Date: Jan 2003
Location: Tampere, Finland
Posts: 24,853
Default Re: One or more licenses to surrender cannot be found in your account

Not going to be an issue
__________________
Janne
What we do in life, echoes in eternity.
Reply With Quote
  #22  
Old 07-09-2020, 04:34 AM
TomR TomR is offline
Member
 
Join Date: Jun 2020
Location: Melbourne, Australia
Posts: 10
Default Re: One or more licenses to surrender cannot be found in your account

Quote:
Originally Posted by JFreak View Post
Not going to be an issue
That's the answer I was hoping for!
Reply With Quote
  #23  
Old 03-26-2024, 07:13 PM
istanbulsfinest istanbulsfinest is offline
Member
 
Join Date: Mar 2024
Location: Stuttgart/Germany
Posts: 3
Default Re: One or more licenses to surrender cannot be found in your account

i have the same issue ..

i have a pro tools 12.6 license and purchased an upgrade since i bought a macbook m1 and i got the confirmation email from avid, but when i try to surrender the old license in ilok i just get the same error ..

need help asap ..
Reply With Quote
  #24  
Old 03-27-2024, 07:48 AM
TOM@METRO's Avatar
TOM@METRO TOM@METRO is offline
Moderator
 
Join Date: Apr 2006
Location: Los Angeles
Posts: 17,626
Default Re: One or more licenses to surrender cannot be found in your account

Hi istanbulsfinest. Welcome to the community.

I'll try to escalate this for you.

You're replying to a very old thread here. In the future please start your own new thread for faster response.
__________________
~ tom thomas

Formerly hobotom

Pro Tools Ultimate 2024 HDX Hybrid
HD Omni and 192 I/Os
Windows 10
Intel Hexcore i7
All Samsung Pro SSDs
Ampex MM1200 2" 24 trk tape
Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc.
Plug-ins: Too many to talk about.

www.metrostudios.com
Reply With Quote
  #25  
Old 03-27-2024, 08:43 AM
tope d's Avatar
tope d tope d is offline
Avid
 
Join Date: Jul 2015
Location: Worldwide
Posts: 460
Default Re: One or more licenses to surrender cannot be found in your account

Quote:
Originally Posted by istanbulsfinest View Post
i have the same issue ..

i have a pro tools 12.6 license and purchased an upgrade since i bought a macbook m1 and i got the confirmation email from avid, but when i try to surrender the old license in ilok i just get the same error ..

need help asap ..
I've started a support case for you. Licensing team will be in touch via Email.

Thanks
__________________
-Tope

To create a support case with Avid Support, go to https://www.avid.com/learn-and-suppo...-music-support

www.topedomingo.com
Reply With Quote
  #26  
Old 03-27-2024, 10:46 AM
istanbulsfinest istanbulsfinest is offline
Member
 
Join Date: Mar 2024
Location: Stuttgart/Germany
Posts: 3
Default Re: One or more licenses to surrender cannot be found in your account

same problem - i had pro tools 12.6 and purchased an upgrade from the avid site online, but when i am opening pro tools it says i have one or more licenses to surrender so i go to ilok license manager and click on the license with a blue flag, but when i click on 'complete' the following error pops up: 'one or more licenses to surrender cannot be found'

I NEED HELP ASAP!!
Reply With Quote
  #27  
Old 03-27-2024, 12:41 PM
TOM@METRO's Avatar
TOM@METRO TOM@METRO is offline
Moderator
 
Join Date: Apr 2006
Location: Los Angeles
Posts: 17,626
Default Re: One or more licenses to surrender cannot be found in your account

Quote:
Originally Posted by istanbulsfinest View Post
same problem - i had pro tools 12.6 and purchased an upgrade from the avid site online, but when i am opening pro tools it says i have one or more licenses to surrender so i go to ilok license manager and click on the license with a blue flag, but when i click on 'complete' the following error pops up: 'one or more licenses to surrender cannot be found'

I NEED HELP ASAP!!
Please read the earlier replies to your first post.
__________________
~ tom thomas

Formerly hobotom

Pro Tools Ultimate 2024 HDX Hybrid
HD Omni and 192 I/Os
Windows 10
Intel Hexcore i7
All Samsung Pro SSDs
Ampex MM1200 2" 24 trk tape
Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc.
Plug-ins: Too many to talk about.

www.metrostudios.com
Reply With Quote
  #28  
Old 03-27-2024, 12:58 PM
Darryl Ramm Darryl Ramm is offline
Member
 
Join Date: Nov 2010
Location: USA
Posts: 19,511
Default Re: One or more licenses to surrender cannot be found in your account

Lots of good stuff here with you getting help, and hopefully Avid support has this sorted out with you. But the pachyderm in the room/first thing to check is are you upgrading something that is expected to work. And you don't give details. So maybe for anybody else in future...

What license have you purchasing? Artist? Studio? Ultimate? Are you trying to surrender Pro Tools 12.6 LE or 12.6 HD?

You can surrender Pro Tools LE 12.6 to go to Pro Tools Studio (and maybe Artist, I am not sure). You can't go from Pro Tools LE to Pro Tools Ultimate.

You can surrender Pro Tools HD 12.6 to go to Pro Tools Ultimate. You can't go from Pro Tools HD to Pro Tools Studio.

If in doubt these things are good to ask a sales rep at a reseller about.

The other cause or problems here is folks having more than one iLok account, potentially unintended, and that confusing things. Always be super careful entering the iLok account name and avoid creating more than one unless it's really needed.

Now of course no reason to know if any of the above is an issue here, but hopefully help for others.
Reply With Quote
  #29  
Old Yesterday, 02:30 AM
istanbulsfinest istanbulsfinest is offline
Member
 
Join Date: Mar 2024
Location: Stuttgart/Germany
Posts: 3
Default Re: One or more licenses to surrender cannot be found in your account

Hello guys,
Avid has responded to me via email and solved the problem for me.
Ijust found out about this forum and how creating a case works so if i did something wrong i apoligise , also i am from germany and my english is not very good sry.
But i guess they reset everything and put new license on ilok manager so everything is working now.

Thank all of you!
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
You dont have any Licenses in your account Rudiekazu2 Licensing & Accounts 16 10-10-2017 09:47 AM
Too Many Licenses in Account kcsound Licensing & Accounts 1 08-11-2017 10:28 AM
One or more licenses to surrender cannot be found manymax Licensing & Accounts 12 04-06-2017 12:00 AM
The license Pro Tools 10+9 Bundle [Avid] requires surrender of the following licenses Kin3tix Pro Tools 10 1 05-06-2013 07:15 PM


All times are GMT -7. The time now is 02:27 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com