|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
#11
|
|||
|
|||
Re: I will never buy another avid product!!
Quote:
-Frank
__________________
Frank Silano FrankenCat Productions Landmine Recording Tampa Bay, Florida http://www.frankencat.com <>< PT 2018.12 (Win) PT 10.3.10 (Win) Mbox Pro Gen 3 Firmware 1.0.4 Focusrite 18i8 Gen 2 (mobile rig) Windows 10 Enterprise (main PT OS) Mac Mojave 10.14.4 (no PT at the moment) |
#12
|
|||
|
|||
Re: I will never buy another avid product!!
So I received a replacement unit, it was broken. Plus it was a used/refurb unit. Not happy. :/
__________________
Frank Silano FrankenCat Productions Landmine Recording Tampa Bay, Florida http://www.frankencat.com <>< PT 2018.12 (Win) PT 10.3.10 (Win) Mbox Pro Gen 3 Firmware 1.0.4 Focusrite 18i8 Gen 2 (mobile rig) Windows 10 Enterprise (main PT OS) Mac Mojave 10.14.4 (no PT at the moment) |
#13
|
||||
|
||||
Re: I will never buy another avid product!!
You have every right to be disappointed here. Very sorry for the problems. Passing this on to the RMA dept now to connect with you and resolve this.
-Jeff |
#14
|
||||
|
||||
Re: I will never buy another avid product!!
Quote:
It was just us users - You're upset and we can understand that but I just wanted let you know that you're getting really great customer service
__________________
Daniel HDX - PT12.5.1 - HD I/O 16x8x8 Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii D-Command Main Unit - 'Ole Blue http://www.sknoteaudio.com/ plugins rock and are affordable. |
#15
|
|||
|
|||
Re: I will never buy another avid product!!
I worry that the bar has been set so low that when a user has two bad experience in series (after previously being assured the situatioon will receive elevated attention)... that we call this "great customer service"... it is simply appropriate response.
I agree YY that its been absent for quite some time and that any level is welcomed so im not taking aim, Im just saying lets not get carried away with defining this as "great".... great wouldve been a properly working unit as promised. (or a free upgrade to 11 upon second fail) imo |
#16
|
||||
|
||||
Re: I will never buy another avid product!!
Quote:
I think quality is something we should use - So there should've been better quality the first time he got the hardware unit and that would resolve the issue without the need for customer service Or even the second time if the quality of been up to par he would not have to have had extra customer service either But I think it's very distinct customer service and quality - Very good customer service can ease the pain of very poor quality - at least a few times anyway And yeah I think that ought to hand out more fee copies of PT11 also
__________________
Daniel HDX - PT12.5.1 - HD I/O 16x8x8 Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii D-Command Main Unit - 'Ole Blue http://www.sknoteaudio.com/ plugins rock and are affordable. |
#17
|
|||
|
|||
Re: I will never buy another avid product!!
Honestly, I would love a free copy of PT11 or even PT10 for that matter, something like that would make me stick with Avid. Barring that I will probably bail altogether after this. Just too much wasted time and hassle - and I am talking years here. Nowadays there are some great alternatives out there, some of which I already own. I agree, so far the support I have received as a result of this post has been great, I hope this continues to be a forum where customers can reach out to Avid with problems and get timely support. It's just a shame that it had to come to this, all the wasted time, headache, etc., and then I had to create a post like this to get customer service. Oh well. Hoping for the best right now. Thanks Digi Support.
P.S. I am currently waiting for the second RMA unit to arrive. -Frank
__________________
Frank Silano FrankenCat Productions Landmine Recording Tampa Bay, Florida http://www.frankencat.com <>< PT 2018.12 (Win) PT 10.3.10 (Win) Mbox Pro Gen 3 Firmware 1.0.4 Focusrite 18i8 Gen 2 (mobile rig) Windows 10 Enterprise (main PT OS) Mac Mojave 10.14.4 (no PT at the moment) |
#18
|
|||
|
|||
Re: I will never buy another avid product!!
The second unit was a new unit and it works great. I also recieved a discount coupon for a PT11 upgrade which is nice of them. Oddly enough I just received an email from a "logistics intern" Cesar Romero at Avid stating that they haven't received one of the the RMAs back yet. Fedex shows the first one was delivered last Friday 4/12/2013 which is the same day I shipped the second unit back to them which is in transit. Hopefully this is just a miscommunication on their part. Thanks again -Frank
__________________
Frank Silano FrankenCat Productions Landmine Recording Tampa Bay, Florida http://www.frankencat.com <>< PT 2018.12 (Win) PT 10.3.10 (Win) Mbox Pro Gen 3 Firmware 1.0.4 Focusrite 18i8 Gen 2 (mobile rig) Windows 10 Enterprise (main PT OS) Mac Mojave 10.14.4 (no PT at the moment) |
Thread Tools | Search this Thread |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
New Avid product | Carl Kolchak | General Discussion | 4 | 04-29-2013 03:42 PM |
Avid Product Activation help | AvidCS | General | 0 | 06-07-2012 11:48 AM |
for Avid Product Designers | jjeffery7 | Pro Tools SE and Essential (Win) | 1 | 02-09-2011 06:34 AM |
Why is Avid releasing an obsolete product? | blu2 | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) | 31 | 09-17-2010 04:33 AM |
New Avid Brand Identity, Product Announcements and an updated Avid.com | Avid | General | 0 | 04-20-2009 12:56 PM |