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#1
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!!HD native Thunderbolt device doesn't boot!!
Hi folks,
I'm absolutely clueless! Yesterday I had a session running... all day long... no problems and everything seems to work fine! After the work has been done I disconnected my HD native thunderbolt (with HD OMNI as an interface). A few minutes later something regarding the project popped up on my mind and I connected the unit again... and then BOOOOM..... NOTHING happened!!!! The LED stood blank and a high, "rhythmical" noise kinda whistling was noticeable! Disconnected the TB-Cable and plugged it in again....no effect! What went wrong and more important how to fix it??! I need the unit at least next week, I resident in Germany and it is unthinkable first to get an RMA and then send it to AVID and wait for weeks....sorry. Is there another option?? My Setup: Macbook Pro retina (late 2013), OS X 10.9.4, PT HD 11.2.1, latest AVID Drivers and Firmwares, HD native TB + HD OMNI, TB-Display Thanks a lot in advance for any type of help! Cheers, Stefan |
#2
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Re: !!HD native Thunderbolt device doesn't boot!!
Relax.
First check if the red/green light powers up when you connect the TB cable. If so, you have a software issue which hopefully can be solved quicker than doing a complete reinstall of the system. If it doesn't, then the unit does not power up, which means the problem is either: - the TB cable (check with another one) - the TB port on your computer (check with another one) - the TB port on your HDN box (call your avid dealer and get it serviced) Double-check this and report back with more info.
__________________
Janne What we do in life, echoes in eternity. |
#3
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Re: !!HD native Thunderbolt device doesn't boot!!
Hi JFreak,
thanks for your quick answer! Well, the status LED doesn't do anything. There is something happening inside the device...so I guess the TB-Cable is working and my TB-Port (I tried another one and I tried the TB-Display on each port) on my MB is also fine. I would say that the TB-connection on my HDN is also working more or less quite properly... because there's this quiet, high rhythmical noise/whistling kinda thing inside my HDN when It's connected or at least tries to do so.... Cheers! |
#4
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Re: !!HD native Thunderbolt device doesn't boot!!
If the led does not come up, the unit has not powered up. I had mine serviced because of that
__________________
Janne What we do in life, echoes in eternity. |
#5
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Re: !!HD native Thunderbolt device doesn't boot!!
Have you by any chance used the box daisy-chained to an Apple TB display? Mine was, and whether I have no idea if that was the problem, I'm not foing to do that anymore
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Janne What we do in life, echoes in eternity. |
#6
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Re: !!HD native Thunderbolt device doesn't boot!!
okay, well no. I'm always using it on a seperate TB-port.
So the best thing would be to contact the technical support where I bought it, right? |
#7
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Re: !!HD native Thunderbolt device doesn't boot!!
Sadly, I think so. But it will take 1-2 weeks to get it serviced (in Ireland) so you better negotiate a rental if you need it next week.
__________________
Janne What we do in life, echoes in eternity. |
#8
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Re: !!HD native Thunderbolt device doesn't boot!!
puhh
But well, okay then....Thanks a lot! :) |
#9
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Re: !!HD native Thunderbolt device doesn't boot!!
You're welcome. And welcome to the forum :)
__________________
Janne What we do in life, echoes in eternity. |
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