Pro Tools First Crashes after opening a new project

[antonioroldan15]

Good afternoon. I really need some help.

I bought a Focusrite 2i2 3th gen, so I download pro tools first.

Pro Tools First 2019.6.0 crashes after opening a new project. I have done pretty much everything that I have read in the forum.

I can see the screen when I can create or open a project, but after 2 seconds of clicking create pro tools crashes. Also I have tried open the project but it says that the project was open with a new version of pro tools.

I downloaded asio4all, and I have changed the playback engine with all the options possible, I deleted and re installed different versions of pro tools, I did all the recommendations of the optimization guide.

I have a Laptop with Windows 10 i7 with 32 GB. Here is the Sandra report

SiSoftware Sandra

ID
Host Name : LAPTOP-0GC8CS92
Workgroup : WORKGROUP

Computer
Model : HP Laptop 15-dy1xxx 103C_5335KV HP Notebook
Serial Number : 5CD93*****
Chassis : HP Notebook
Mainboard : HP 86C9
Serial Number : PJKQC02*******
BIOS : AMI (OEM) F.07 10/18/2019
TPM - Trusted Platform Module : INTC Intel 2.0 (PCR 24)
Intel vPro : 13.0.0.1085
Total Memory : 31.81GB SO-DIMM DDR4

Processors
Processor : Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz (4C 8T 3.6GHz/3.9GHz, 3.3GHz IMC/3.6GHz, 4x 512kB L2, 8MB L3)

Chipset
Memory Controller : HP PCI standard host CPU bridge 100MHz, 2x 16GB SO-DIMM DDR4 1GHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : Crucial/Micron CT16G4SFD824AM16FE 16GB SO-DIMM DDR4 PC4-19200SO DDR4-2400 (17-17-17-40 4-57-19-6)
Memory Module : Crucial/Micron CT16G4SFD824AM16FE 16GB SO-DIMM DDR4 PC4-19200SO DDR4-2400 (17-17-17-40 4-57-19-6)

Video System
Monitor/Panel : ChiMei Generic PnP Monitor (1920x1080, 15.5")
Video Adapter : Intel(R) Iris(R) Plus Graphics (32CU 256SP SM6.4 1.1GHz, 1MB L2, 128MB DDR4 4.8GHz 128-bit, Integrated Graphics)

Graphics Processor
OpenCL : Intel(R) Iris(R) Plus Graphics (512SP 64C 700MHz/1.1GHz, 1MB L2, 12.8GB DDR4 4.8GHz 128-bit, Integrated Graphics)
D3D 11 : Intel(R) Iris(R) Plus Graphics (256SP 32C 1.1GHz, 1MB L2, 128MB DDR4 2.4GHz 128-bit, Integrated Graphics)
OpenGL : Intel(R) Iris(R) Plus Graphics (256SP 32C 1.1GHz, 1MB L2, 128MB DDR4 4.8GHz 128-bit, Integrated Graphics)

Storage Devices
INTEL SSDPEKNW010T8 (1TB, PCIe3x4/NVMe, SSD, SED) : 954GB (C:)

Logical Storage Devices
Windows RE tools : 487MB (NTFS, 4kB) @ INTEL SSDPEKNW010T8 (1TB, PCIe3x4/NVMe, SSD, SED)
Windows (C:) : 931GB (NTFS, 4kB) @ INTEL SSDPEKNW010T8 (1TB, PCIe3x4/NVMe, SSD, SED)
SYSTEM : 256MB (FAT32, 4kB) @ INTEL SSDPEKNW010T8 (1TB, PCIe3x4/NVMe, SSD, SED)

Peripherals
LPC Hub Controller #1 : HP Core10 (Ice Lake-LP) LPC Controller
Audio Device : HP Smart Sound Technology Audio Controller
Disk Controller : HP PCI standard RAM Controller
Disk Controller : HP Mobile SATA RAID Controller
Disk Controller : Intel SSDPEKNW020T8 [660p, 2TB]
USB Controller #1 : HP Core10 (Ice Lake-LP) USB 3.1 xHCI Host Controller
SMBus/i2c Controller #1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft Software Printer Driver (300x300, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Wireless Adapter : Realtek RTL8821CE 802.11ac PCIe Adapter (802.11ac (VHT), AES-CCMP, 325Mbps)

Power Management
Battery #1 : HP Primary 40.64Wh/3.71Ah

Operating System
Windows System : Microsoft Windows 10 Personal 10.0.18362
Platform Compliance : x64

You can see the two screens that I attach. Thank you very much

[Nesc]

I have a user who is having the exact same problem. Pro Tools crashes after creating a new Project. Reopening Pro Tools and then try to open the project brings up the error:
'Untitled cannot be opened. The latest version the project may have been updated by a newer version of Pro Tools. Please install any available updates and try again.'
There are no updates. I have reinstalled Pro Tools First and ASIO4ALL, deleted Prefs, tried installing it under a new admin user and still this error occurs.
Any advice would be greatly appreciated.

[junkgear]

It looks as if you have ASIO4ALL selected in the Playback Engine.
You should not need ASIO4ALL and should be using the latest Focusrite ASIO driver.

Unless you are using it for something else, I would uninstall ASIO4ALL, reboot your computer, then download and install the latest driver for your interface from the Focusrite site. After the driver is installed, reboot your computer.

Launch Pro Tools and hold down the N key while it is loading. You will eventually see the Playback Engine dialog and should pick the Focusrite driver from the list.

Then try to create a project and see if you get farther.