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#1
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How to contact AVID SUPPORT ?
I can't connect my artist mix. It seems in the eucon settings that I can't attach it 8but the surface is listed). How can I get support from Avid. Do you have to pay the support to have their things work ? really ?
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#2
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Re: How to contact AVID SUPPORT ?
No you don't have to pay for support...thats what this site is for but if you do want 1:1 support head over to here: Audio Support
Can you tell me a little bit about your setup? Operating System, EUCON version, DAW version and how you are connecting the Mix to your Computer ? |
#3
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Re: How to contact AVID SUPPORT ?
Thanks for the reply.
I have the following setup: artist mix Macbook pro with OSx 10.13.1 Daw: Reaper 5.77 eucon v4.0.3*138 I have downloaded the patch to make it work with reaper and it use to work fine. I think I have a problem with the router/ethernet adress. Here is attached a copy of my screen. Thanks |
#4
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Re: How to contact AVID SUPPORT ?
Do you have the MIDI ports setup in the EUCON Control Panel and Reaper ?
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#5
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Re: How to contact AVID SUPPORT ?
yes, the artist mix show up in the midi ports. I have attached pics here.
https://postimg.org/image/g68ywvajp/ https://postimg.org/image/g68ywvajp/ https://s26.postimg.org/6lpca1ay1/Ca...a_21.58.41.png Am I suppose to be able to attach a workstation ? because when I click on attach, nothing happens. https://postimg.org/image/b8veb9nut/ |
#6
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Re: How to contact AVID SUPPORT ?
The beauty of pictures...The first thing I see is the Enable external Workstations is checked and shouldn't.
I would do this, make sure you have the very latest build 18.3.0.244 Run it and check the uninstall everything and the uninstall user prefs setting. Reboot and run it again and only install EuControl. Setup the MIDI ports again the EUCON Prefs panel. |
#7
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Re: How to contact AVID SUPPORT ?
Thanks ! Finally works with the latest software 18.3...(not so easy to find though ...). I needed to check the install of the artist mix and not the eucon, but it finally worked
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#8
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Re: How to contact AVID SUPPORT ?
Quote:
You might want to read-up on it on the Reaper forum, if you haven't already done so. https://forum.cockos.com/showthread....122509&page=16
__________________
Computer Asus P9X79 Deluxe | Intel i7 3930k | 32 Gig Ram | Intel 520 SSD's | 2T Caviar Black Software Win 7 Ultimate (64bit) | Cubase Pro 9.5.41 (64bit) | WaveLab 9.5.25 (64bit) | HALion 6 (64bit) Hardware RME FireFace's UFX / 800 | MOTU MTP AV USB | Avid Artist Series: Control, Mix, and Transport | EuControl ver. 18.3 |
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