DIGI 002 Rack Is not Recognised by PT 8.0.4. Please Help!!!

[angeleda]

Hello people

I have a DIGI 002 Rack. I have been using it for more than a year and it was working great with all the latest PT8 versions (8.0.4) and did all my recording, mixing, etc. However, a few weeks now out of the blue it came up with:

Unable to locate Digidesign hardware. Make sure your hardware is connected and turned on. Click "OK" when the hardware is ready.

However, I am using the 002 as my default windows audio card and it is working great, plus it also works with Ableton Live 8. Therefore, I am guessing it must be a ProTools-002 communication issue.

So far, i did a clean new installation, trashed manually the prefs (the TECH SUPPORT UTILITY never works for some reason coming up with a No PT Installation was found in the system (????) Why is that by the way???), disabled the 002 as my default audio driver, and god knows what else...

Don't know what else to try... Ive read some things about power cycle and about a power harness issue but no idea whats that all about (plus since its working as a windows audio card and ableton then i dont think its related...)

Please help me out as I am very frustrated with this issue and i need this piece of equipment for my work ASAP!!!.


SiSoftware Sandra

Computer
Model : OEM System Product Name
Workgroup : WORKGROUP
Host Name : Anthony-PC
User : General Use

Processor
Model : Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Speed : 2.83GHz
Cores per Processor : 4 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 Cache : 2x 6MB, ECC, Synchronous, ATC, 24-way, 64 byte line size, 2 threads sharing

Computer
Mainboard : ASUS P5N-D
BIOS : Phoenix Technologies, LTD ASUS P5N-D ACPI BIOS Revision 1101 05/18/2009
Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 4GB DIMM DDR2

Chipset
Model : nVidia C55 Host Bridge
Front Side Bus Speed : 4x 333MHz (1.33GHz)
Total Memory : 4GB DIMM DDR2
Memory Bus Speed : 2x 400MHz (800MHz)

Memory Module(s)
Memory Module : Golden Empire CL5-5-5DDR2800 5 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-15 3-23-6-3)
Memory Module : Golden Empire CL5-5-5DDR2800 5 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-15 3-23-6-3)

Video System
Video Adapter : NVIDIA GeForce GTX 460 (336 SM5.0 1.58GHz, 1GB 4GHz, PCIe 2.00 x16)
Video Adapter : NVIDIA GeForce GTX 460 (336 SM5.0 1.58GHz, 1GB 4GHz, PCIe 2.00 x16)
Video Adapter : NVIDIA GeForce GT 220 (32 SM4.1 1.36GHz, 1GB DDR2 810MHz 128-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : NVIDIA GeForce GTX 460 (336SP 7C 1.58GHz, 1GB 4GHz)
OpenCL GP Processor : NVIDIA GeForce GT 220 (48SP 6C 1.36GHz, 960MB DDR2 810MHz 128-bit)
Compute Shader Processor : NVIDIA GeForce GTX 460 (336SP 1.58GHz, 1GB 4GHz)
Compute Shader Processor : NVIDIA GeForce GT 220 (32SP 1.36GHz, 1GB DDR2 810MHz 128-bit)

Storage Devices
Seagate ST3750525AS (750.2GB, SATA600, 3.5", 7200rpm) : 699GB (X:)
Hitachi HDP725050GLA360 (500.1GB, SATA300, 3.5", 7200rpm, 15MB Cache) : 466GB (C:) (F:)
TSSTcorp CDDVDW SH-S202J (ATA66, DVD+-RW, CD-RW, 2MB Cache) : N/A (E:)
DTSOFT BDROM () : N/A (D:)

Logical Storage Devices
Antonis (X:) : 699GB (NTFS) @ Seagate ST3750525AS (750.2GB, SATA600, 3.5", 7200rpm)
System Reserved : 100MB (NTFS)
Hard Disk (C:) : 58GB (NTFS) @ Hitachi HDP725050GLA360 (500.1GB, SATA300, 3.5", 7200rpm, 15MB Cache)
Data (F:) : 407GB (NTFS) @ Hitachi HDP725050GLA360 (500.1GB, SATA300, 3.5", 7200rpm, 15MB Cache)
3.5" 1.44MB (A:) : N/A
Optical Drive (E:) : N/A @ TSSTcorp CDDVDW SH-S202J (ATA66, DVD+-RW, CD-RW, 2MB Cache)
Optical Drive (D:) : N/A @ DTSOFT BDROM ()

Peripherals
LPC Hub Controller 1 : ASUS MCP51 LPC Bridge
LPC Legacy Controller 1 : ITE IT8718F
Audio Device : ASUS MCP51 High Definition Audio
Audio Codec : Realtek Semi 883 High Definition Audio
Audio Device : nVidia GF104 High Definition Audio Controller
Audio Codec : nVidia 0012h
Audio Codec : nVidia 0012h
Audio Codec : nVidia 0012h
Serial Port(s) : 1
Parallel Port(s) : 1
Disk Controller : ASUS MCP51 Parallel ATA Controller
Disk Controller : ASUS MCP51 Serial ATA Controller
Disk Controller : ASUS MCP51 Serial ATA Controller
USB Controller 1 : ASUS MCP51 USB Controller
USB Controller 2 : ASUS MCP51 USB Controller
FireWire/1394 Controller 1 : ASUS VIA VT6308 1394 OHCI Controller
SMBus/i2c Controller 1 : nVidia MCP5 SMBus 1
SMBus/i2c Controller 2 : nVidia MCP5 SMBus 2

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : hp officejet d series (1200x1200, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : NVIDIA nForce Networking Controller (Ethernet)
Wireless Adapter : 802.11n Wireless LAN Card (802.11g (ERP), AES-CCMP, 24Mbps)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 5.9

Performance Enhancing Tips
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

[albee1952]

Did this computer ever work or is it new? Usually, an intel cpu with an nVidia chipset is a recipe for failure. Also, can you verify that the 002 works on another system? Are you aware of the dreaded "power harness" issue? Which drive are you recording to?(should be the X: drive and not the F: drive). VIA firewire controllers are often not compatible. Wifi must be disabled when running PT(not you issue, but good info to have anyway).

[angeleda]

Originally Posted by albee1952

Did this computer ever work or is it new? Usually, an intel cpu with an nVidia chipset is a recipe for failure. Also, can you verify that the 002 works on another system? Are you aware of the dreaded "power harness" issue? Which drive are you recording to?(should be the X: drive and not the F: drive). VIA firewire controllers are often not compatible. Wifi must be disabled when running PT(not you issue, but good info to have anyway).

No idea what you're on about about nVidia and Intel as its been working like a charm for 3 years now... Even Pro Tools has been working great for the last 2 years up to version 8.0.4...

I cannot verify that it works on another system as i cant get hold of another one, espexially with firewire port... However, my 002 does work as my default windows sound output at the moment and also for Ableton Live as well...

My firewire controller was working great with PT so far without the slightest issue... the driver that I am using for it anyway is not the VIA one but the plain 1394 OHCI (Legacy)... plus I have already tried all of the other options... and no result...

As for the wifi, it never was a problem at all as like i said with that exact system I've been recording for 2 years now without an issue...

I dont know about the power harness issue in detail and as for the X: Drive, its an external hard drive that I use for storage only via SATA cable... no room there...

My system has been working great with the same chipset, same drive, same wifi on, and everything...

[albee1952]

Some oddities for sure. Since the 002 passes audio from Windows, I would guess the harness is okay.