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Old 08-30-2019, 07:04 AM
DruByrne DruByrne is offline
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Join Date: Jan 2013
Location: Corinth TX
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Default Just Purchased Pro Tools Ultimate Reinstatement... Money is gone... No Software

I just purchased the Pro Tools Ultimate Reinstatement Plan to bring my Pro Tools 11HD license current. This was what was recommended for me to purchase by Avid CS. So I bought it off of shop.avid.com... however it has now taken the cash from my bank and I have no new software in my product downloads. There is also no new licenses in my iLok Account. I think the Avid Store is broken. How can we get this fixed...? I have no confirmation emails from Avid saying I even made the purchase... What is going on?
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Old 08-30-2019, 08:00 AM
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TOM@METRO TOM@METRO is offline
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Default Re: Just Purchased Pro Tools Ultimate Reinstatement... Money is gone... No Software

I'll try to push this up the ladder.
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Old 08-30-2019, 08:34 AM
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jeffro jeffro is offline
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Default Re: Just Purchased Pro Tools Ultimate Reinstatement... Money is gone... No Software

Hey Dru - I see that a support case was just started so please look for a case notice email. (And thank you for upgrading!)
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