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Old 03-30-2012, 11:21 AM
Kevin G Kevin G is offline
Join Date: Apr 2008
Posts: 3
Default Unable to download PT 10 license to ilok

I've just downloaded the PT 9 to Pro 10 upgrade. When I go to ilok to download the license, I'm told it can't download because I need to surrender not only my PT 9 license, but also my PT 10 license. Well I've never had PT 10 so it's not on
my ilok...only the PT 9 license is. Any one got an answer for what I'm doing wrong? Thanks!
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Old 03-30-2012, 05:09 PM
Obsidian Dragon Obsidian Dragon is offline
Join Date: Aug 2004
Location: Los Angeles, CA
Posts: 3,799
Default Re: Unable to download PT 10 license to ilok

I haven't seen that before so you probably need to open a support ticket with Avid to get this resolved. Initially this service call will cost you but once it is determined this is an activation/registration type of service, the charges should be reversed.
Obsidian Dragon
Model Name: MacBook Pro
Model Identifier: MacBookPro14,3
Processor Name: Intel Core i7
Processor Speed: 3.1 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 16 GB
MacOS 10.13.6 running Protools 2018.7.0
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Old 03-30-2012, 08:39 PM
nst7 nst7 is offline
Join Date: Oct 2008
Location: Cincinnati OH
Posts: 9,775
Default Re: Unable to download PT 10 license to ilok

Actually, registration/activation support is free. He doesn't need a code for that. He would just need to call follow the prompts on the phone for that department.
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