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Old 05-31-2019, 11:04 AM
CHRIS AIKEN CHRIS AIKEN is offline
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Default Unresolved Case - Avid Support

Hi Guys,

I have an on going support case with Avid that's been passed on to their licensing dept. Here's the last message I received...

Entered on: 5/17/2019 8:09 PM Entered by: Jaimark

Hi Chris,

Thank you for the update.

We have forwarded this issue to our Licensing Team, presented your case and I will update you by email once resolution is made.

We are working diligently to make your experience with Avid products the best that it can be.

Regards,
Jaimark A.
Avid Global Customer Care


It's now been about a month since I opened this case. It's been two weeks since the licensing dept was supposed to "take over" the case...I've written back but no response. Any suggestions?

Thanks,
Chris
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Old 05-31-2019, 11:09 AM
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jeffro jeffro is offline
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Default Re: Unresolved Case - Avid Support

Will look into it and reply ASAP!
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Old 05-31-2019, 11:17 AM
CHRIS AIKEN CHRIS AIKEN is offline
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Default Re: Unresolved Case - Avid Support

Awesome, I'd appreciate any help you could offer! I'm a long time protools user and I'm pretty frustrated that they can't seem to resolve this for me.

Cheers!
Chris
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Old 05-31-2019, 12:59 PM
CHRIS AIKEN CHRIS AIKEN is offline
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Default Re: Unresolved Case - Avid Support

Big thanks to Jeffro for sorting things out...Avid's lucky to have you!
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