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Renewal is pending - iLok
According to AVID website, I have 26 days left on my Pro Tools subscription, but inside of iLok it says renewal is pending, and I can't open ProTools on my Mac... Really need this to work ASAP and customer service is slow. Any help?
Thanks, David iLok userid ------ Last edited by jeffro; 08-07-2017 at 10:53 AM. Reason: Removed iLok User ID. |
#2
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Re: Renewal is pending - iLok
Hi Farmerdave,
I have pushed this up the line for you. You might think about NOT making your ilok id public.
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~ tom thomas Formerly hobotom Pro Tools Ultimate 2024 HDX Hybrid HD Omni and 192 I/Os Windows 10 Intel Hexcore i7 All Samsung Pro SSDs Ampex MM1200 2" 24 trk tape Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc. Plug-ins: Too many to talk about. www.metrostudios.com |
#3
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Re: Renewal is pending - iLok
Quote:
I see that a rep has already responded to the support case you started early this morning (perhaps there was a previous case?). Please check your email (incl spam/junk) for a case notice. Thanks.
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#4
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Re: Renewal is pending - iLok
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This is my first time on this forum in a long time so apologies for possibly not posting correctly... Thanks, Colin |
#5
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Re: Renewal is pending - iLok
Quote:
Checked your account and see new licenses activated to your iLok. Make sure you deactivate any old/expired licenses to prevent them from conflicting.
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