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Old 10-08-2016, 09:55 AM
lanstrad's Avatar
lanstrad lanstrad is offline
Join Date: Apr 2011
Location: Montreal, Canada
Posts: 139
Default Can someone tell me where to change Payment info?

I'm prompted that my visa has expired... my upgrade plan is due in 2 months. When I click the ''update'' link I get to the products page indeed, but unless I'm totally blind, there is no place or no link there to update visa info.

If I search the topic, this is nevertheless where I am pointed to. Nothing either in any of the topics in the menu on the left...
Mac OS X El Capitan 10.11.6 (on CustomMac desktop) AND Mac OSX 10.12.x (on MacBook Pro) - Quad-core i7 2.86 ghz 16gb ram, nVidia GTX 650, RME Fireface 800 (SiiG fw card with TI chipset), MOTU midi express 128, Yamaha 02R digital mixer (connected to Fireface 800, ADAT IN/OUT). Pro Tools 11-12, Cubase Pro 8 / For Mac OS X Sierra, I use a Macbook Pro mid-2012, i7, 2.9 Ghz, 16gb with SSD 1TB.
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Old 10-08-2016, 02:12 PM
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jeffro jeffro is offline
Join Date: Jun 1999
Location: Earth
Posts: 8,524
Default Re: Can someone tell me where to change Payment info?

I'll pass this on to our IT group to see why the dialog is worded that way.

It does sound like it's doing the right thing by taking you to your product, since that's where you would click "Renew Support" to either purchase the renewal from the Avid store or enter a code purchased from a reseller. You would only enter credit card info at the time you actually purchase (renew) your plan.

Check out How do I renew my Plan? in our Licensing FAQ for the steps.
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