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Old 07-14-2014, 11:15 AM
Nhorobin Nhorobin is offline
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Default Pro tools 11 won't activate

Hey guys, basically i installed Pro Tools 11 on my mac and for some reason when i try to activate it i keep getting an error message:
"Licence server error: unexpectedException
Error message is:Couldn't open iLok due to usb error
Caused by: Error setting a configuration for the usb device"

Just some extra info, i originally activated the pro tools software on a windows computer. Cheers in advance for any help.
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  #2  
Old 07-14-2014, 12:02 PM
Sparky1 Sparky1 is offline
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Default Re: Pro tools 11 won't activate

Is your iLok plugged into a hub or directly into your computer?

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Old 07-15-2014, 04:38 AM
Nhorobin Nhorobin is offline
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Default Re: Pro tools 11 won't activate

Directly into my macs usb port.
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Old 07-15-2014, 06:39 AM
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junkgear junkgear is offline
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Default Re: Pro tools 11 won't activate

Did you install the latest version of iLok manager from the iLok website?
That would at least give you the latest drivers. Then you can see if iLok manager will see the dongle.

I run a dual (Windows / Mac) setup and have no issues activating licenses on one OS and using them on the other.
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  #5  
Old 07-15-2014, 09:42 AM
Nhorobin Nhorobin is offline
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Default Re: Pro tools 11 won't activate

Nevermind guys i've sorted it, after reinstalling the iLok manager all my licences were wiped off the iLok for some reason, after putting them back on Pro Tools works fine again. Thanks again for your help.
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Old 09-06-2014, 01:28 AM
masant91 masant91 is offline
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Default Re: Pro tools 11 won't activate

I have a similar problem. When I click "activate" in order to install Pro Tools 11.2.1, I get an error that says:

"License server error: UnexpectedException
Error message is: Couldn't open an iLok due to a USB error.
Cause by: Error setting a configuration for the USB device.

The license activation process cannot continue at this time."

What can I do, any suggestions?
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  #7  
Old 09-12-2014, 07:00 PM
OctopusOnFire OctopusOnFire is offline
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Default Re: Pro tools 11 won't activate

Quote:
Originally Posted by masant91 View Post
I have a similar problem. When I click "activate" in order to install Pro Tools 11.2.1, I get an error that says:

"License server error: UnexpectedException
Error message is: Couldn't open an iLok due to a USB error.
Cause by: Error setting a configuration for the USB device.

The license activation process cannot continue at this time."

What can I do, any suggestions?
I have this exact same problem, it's driving me nuts, anyone can help?
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  #8  
Old 09-12-2014, 11:55 PM
Bruce Paine Bruce Paine is offline
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Default Re: Pro tools 11 won't activate

Go to Latest News & Known Issues linked from the bottom of the www.iLok.com home page.

First, make sure you have downloaded and installed the most recent version of the iLok License Manager.

Then follow the instructions in the second article to perform a Sync/Repair on all of your iLoks.

Please note, to activate the Pro Tools 11 Bundle license you will need an iLok 2 (the rectangular one, not the original key shaped iLok). Otherwise it will not work.
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