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  #1  
Old 06-22-2013, 01:43 PM
Bruce Paine Bruce Paine is offline
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Default iLok License Surrender Issues

From the www.iLok.com website:

If you are having a problem with an iLok or a license, please follow the steps below for each of your affected iLoks. Make sure to have only one iLok plugged in at a time.

1 - Download and install the Latest ILM Version:
iLok License Manager

2 - iLok Sync/Repair:

Quote:
Please use the following steps to perform a Sync/Repair operation.

IMPORTANT: For the quickest and best result, we recommend going through these steps with each iLok individually, with ONLY that iLok plugged in.

The first generation iLok is not as speedy as the second generation iLok; please be patient as this type of iLok will take longer and the process may seem slow or like nothing is happening. Don’t quit the process, leave it alone until it is finished. Seriously! Don’t touch the keyboard.
  1. Unplug all iLoks from your computer.
  2. Launch iLok License Manager. If you see "operation in progress" immediately upon launching, wait until the message clears before signing in. BE PATIENT. Do not close the application. When the initial operation is finished, sign in.
  3. Plug in ONE iLok.
  4. Double-click the plugged in iLok in the left-hand location column to open the Details Pane.
  5. Click the "Sync/Repair" link, and wait until the process completes. Again, be patient and let it do its job. The progress bar may flicker and at some points it may look like nothing is happening but you need to wait for the confirmation that the process is finished. This may take some time, especially for a first generation iLok.
  6. Verify that all expected licenses are now seen on your iLok, or in some cases, a license may be in your account instead of on the iLok. All expired licenses will be moved to your account
Repeat steps 3-6 until you have performed a Sync/Repair on each iLok.
Help for Incomplete Surrenders:
If you you have not yet placed a support request, and you are experiencing problems involving surrendering a previous license for a new license that requires surrender, please submit a Support Ticket at www.iLok.com.

You will be asked first to login to your iLok.com account, then fill out the Support Ticket with as many details as possible in order to assist you with resolving your issue.


Bruce Paine
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Avid Pro Audio Community
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  #2  
Old 06-22-2013, 01:48 PM
Eric Lambert's Avatar
Eric Lambert Eric Lambert is offline
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Default Re: iLok License Surrender Issues

So this is happening a lot I presume. It happened to me. In my case, the PT9/10 assets were surrendered but PT10/11 was never activated, so I had NO ProTools of any kind.

I submitted a support ticket yesterday but there's been no response yet. I had to get a trial version of PT11 just to remain functional today.
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  #3  
Old 06-22-2013, 02:36 PM
alangrus alangrus is offline
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Default Re: iLok License Surrender Issues

I was one of many screwed by the iLok "surrender" debacle in trying to upgrade to PT 11. The only way to solve this was for PACE/iLok to individually, manually reset my PT 10/11 license, avoiding the "surrender" nonsense. That worked just fine.

What a horrible piece of business the impatient AVIDs and incompetent PACE/iLoks make lots of us suffer through.
- Alan Gruskoff

I have just reset the delivery for your update. The licenses are now in your account ready for download. I apologize for the inconvenience this has caused you from getting your new ProTools running.

Best Regards,
Andrew Kirk
PACE Anti-Piracy Technical Support
<support@paceap.com>
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  #4  
Old 06-22-2013, 02:45 PM
xy44 xy44 is offline
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Default Re: iLok License Surrender Issues

Does this solve my case as-well Bruce?
i.e - Purchased the 11HD upgrade from 10HD, (although I just had 10+CPTK) ?
or is that a separate issue still?
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  #5  
Old 06-22-2013, 03:00 PM
FAKEME55IAH FAKEME55IAH is offline
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Default Re: iLok License Surrender Issues

Still waiting over 24 hours later for a reply from iLok. Soon. Soon.
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  #6  
Old 06-22-2013, 03:07 PM
Bruce Paine Bruce Paine is offline
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Default Re: iLok License Surrender Issues

Quote:
Originally Posted by xy44 View Post
Does this solve my case as-well Bruce?
i.e - Purchased the 11HD upgrade from 10HD, (although I just had 10+CPTK) ?
or is that a separate issue still?
Please check your Private Messages requesting some more information from you.
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  #7  
Old 06-22-2013, 03:27 PM
thipnara thipnara is offline
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Default Re: iLok License Surrender Issues

I hope Ilok contact me back soon. I got a session tomorrow and I can't use any protools 10 or 11
):
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  #8  
Old 06-29-2013, 10:42 AM
pieroft pieroft is offline
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Location: Boca Raton, US
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Default Re: Protools 11 has put an end to my use of Protools

Greetings guys,

I believe I understood some of the problems Im going through, but I wanted some help.

I bought PT11 not having Ilok2. Now I know I cannot transfer P11-10 bundler to my ilok since I need second gen Ilok.

Now, If I wanted to go back to PT10 using my first gen ilok, what would be the process? what should I do? My PT 10-9 bundler says it is unavailable, and PT 11-10 bundler only works with Ilok2.

Any ideas?

Thanks,
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  #9  
Old 06-29-2013, 11:16 AM
Park Seward's Avatar
Park Seward Park Seward is offline
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Default Re: Protools 11 has put an end to my use of Protools

You can buy an iLok2 from Avid or from Pace and many other places.

If you really want to run PT10 without an iLok2, surrender your 10/11 license and get the 10 license.

It would be much better just to buy the iLok2.

In the future, you can save headaches by reading the system requirements before purchase.
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  #10  
Old 10-24-2013, 02:14 PM
[Benjamin] [Benjamin] is offline
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Default Re: iLok License Surrender Issues

Hello! I am having an issue which may or may not be related to this problem/post.
My iLok shows the bundle license for ProTools 10/11 as activated. But when I try to launch ProTools 11 (which is for the first time, since I haven't been successful) it asks me for activation. I go through the steps (logging into my ilok account) and then it says that I don't have any activations left. If I launch ProTools 10 it starts just fine. I've submitted a support ticket at iLok, but it might not be their problem, right? Since the iLok seems to be fine. What do I do now? / Ben
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