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Old 06-28-2009, 06:32 AM
jasonguitar jasonguitar is offline
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Join Date: Mar 2004
Posts: 89
Question 2 Problems: PT not recognizing plug-in and CPU not recognizing external hard drives

I'm using Pro Tools M-Powered 7.3.1.cs7, and I recently moved all of my sessions from my LaCie external hard drives (which I had a few issues with) to a new Glyph GT 050Q 500 GB external hard drive (my Y: drive). I also have another Glyph for backing up these files (which I haven't yet done). After I transfered all of my files to the Y: drive, my plug-in Ethno Instrument (MOTU) was automatically made inactive. When I tried to make it active, I got the following error message: "The plug-in could not be made active because the plug-in is not present in the plug-ins folder."

I went to the location C:\Program Files\Common Files\Digidesign\DAE\Plug-Ins and found the following Ethno Instrument files: Ethno.dll, MOTU Ethno Instrument.dll, and MOTU Ethno Instrument.dpm. I did notice that there were several .dpm.rsr files for other plug-in but not for Ethno Instrument. I looked for a .dpm.rsr file for Ethno Instrument but could not find one.

I uninstalled and reinstalled Ethno Instrument. Now Pro Tools does not recognize it as an available plug-in when I try to insert one.

I've followed all of the steps at the General Troubleshooting: Pro Tools M-Powered Systems on Windows (XP & Vista) link (the only step I wasn't able to complete was updating my PACE drivers. I received a strange error message, so I couldn't install them).

Regarding the two new Glyph hard drives (connected via Firewire 400), my computer seems to recognize them sometimes but not always; it seems random. For instance, when I shut down and then restart, it tends to recognize them, but when I simply restart, it does not. As you'll see in my below Sandra info, I have Digidesign-approved PCI cards.

I would appreciate any help that you can offer regarding these two issues.




Listed below is my Sandra info:

SiSoftware Sandra
System
Host Name : MONSTER
User : ProTools Monster
Workgroup : UNITY
Processor
Model : AMD Athlon(tm) 64 Processor 3700+
Speed : 2.40GHz
Model Number : 3700 (estimated)
Performance Rating : PR4325 (estimated)
Cores per Processor : 1 Unit(s)
Threads per Core : 1 Unit(s)
Internal Data Cache : 64kB Synchronous, Write-Back, 2-way set, 64 byte line size
L2 On-board Cache : 1MB ECC Synchronous, Write-Back, 16-way set, 64 byte line size
Mainboard
Bus(es) : ISA AGP PCI IMB USB FireWire/1394 i2c/SMBus
MP Support : 1 Processor(s)
MP APIC : Yes
System BIOS : American Megatrends Inc. 1004.006
System : To Be Filled By O.E.M. To Be Filled By O.E.M.
Mainboard : ASUSTeK Computer Inc. K8VSEDX
Total Memory : 2GB DDR-SDRAM
Chipset 1
Model : ASUSTeK Computer Inc Apollo K8T800 CPU to PCI Bridge
Front Side Bus Speed : 2x 800MHz (1600MHz data rate)
Chipset 2
Model : Advanced Micro Devices (AMD) Athlon 64 / Opteron HyperTransport Technology Configuration
Front Side Bus Speed : 2x 800MHz (1600MHz data rate)
Total Memory : 2GB DDR-SDRAM
Memory Bus Speed : 2x 160MHz (320MHz data rate)
Video System
Monitor/Panel : NEC MultiSync LCD1970V
Adapter : RADEON 9600 Family (Microsoft Corporation)
Adapter : RADEON 9600 SEC Family (Microsoft Corporation)
Physical Storage Devices
Removable Drive : Floppy disk drive
Hard Disk : WDC WD800JB-00FMA0 (75GB)
Hard Disk : WDC WD800JB-00JJC0 (75GB)
Hard Disk : Glyph Technologies ATA Device 00 IEEE 1394 SBP2 Device
Hard Disk : Glyph Technologies ATA Device 00 IEEE 1394 SBP2 Device
Hard Disk : SanDisk Cruzer Mini USB Device
Hard Disk : SanDisk U3 Cruzer Micro USB Device
Hard Disk : SEAGATE ST3200822A USB Device
CD-ROM/DVD : SONY CD-RW CRX320EE (CD 52X Rd, 52X Wr) (DVD 7X Rd)
CD-ROM/DVD : SanDisk U3 Cruzer Micro USB Device
Logical Storage Devices
Hard Disk (C:) : 75GB (34GB, 46% Free Space) (NTFS)
Plug-Ins (F:) : 75GB (50GB, 67% Free Space) (NTFS)
CD-ROM/DVD (D:) : N/A
3.5" 1.44MB (A:) : N/A
Audio (Y:) : 466GB (443GB, 95% Free Space) (NTFS)
Back-up (X:) : 466GB (466GB, 100% Free Space) (NTFS)
U3 System (H:) : 5.5MB (CDFS)
Removable Drive (G:) : 122MB (118MB, 96% Free Space) (FAT)
Removable Drive (I:) : 1.9GB (750MB, 38% Free Space) (FAT)
Audio (Z:) : 186GB (186GB, 100% Free Space) (NTFS)
Peripherals
Serial/Parallel Port(s) : 2 COM / 0 LPT
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA USB Enhanced Host Controller
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : Generic USB Hub
USB Controller/Hub : USB Mass Storage Device
USB Controller/Hub : USB Composite Device
USB Controller/Hub : USB Composite Device
USB Controller/Hub : USB Mass Storage Device
USB Controller/Hub : USB Mass Storage Device
FireWire/1394 Controller/Hub : Texas Instruments OHCI Compliant IEEE 1394 Host Controller
FireWire/1394 Controller/Hub : Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse : Microsoft PS/2 Port Mouse (IntelliPoint)
Printers and Faxes
Model : Send To OneNote 2007
Model : HP DeskJet 950C/952C/959C
Power Management
AC Line Status : On-Line
Operating System(s)
Windows System : Microsoft Windows XP/2002 Professional 5.01.2600 (Service Pack 3)
Network Services
Adapter : Marvell Yukon 88E8001/8003/8010 PCI Gigabit Ethernet Controller
Performance Tips
Warning 100 : Large memory sizes should be made of Registered/Buffered memory.
Tip 2546 : Large memory modules should be ECC/Parity.
Notice 5901 : CD 1x= 150kB/s; Exercise caution when comparing measured versus published ratings.
Notice 5902 : DVD 1x= 11.08Mbps Exercise caution when comparing measured versus published ratings.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.
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