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trouble getting collaboration account setup
I'm having trouble getting my collaboration account setup.
I signed in and my name shows up as logged-in in the file menu. When I go to artist chat and go to my profile it doesn't auto populate as in the Avid video demo. If I fill in all the fields it won't let me save. I just get a circle with a slash through it as I hover over the save button. Any ideas? I'm running PT12.5 Win7 64bit Thanks Scott
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Scott Auckland New Zealand PT2022.5 Focusright RedNET 8Pre, RedNET R1 Z690 AERO D Workstation, I7 3.6GHz 12 core, 64GB RAM, Win10 Business 64bit |
#2
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Re: trouble getting collaboration account setup
I have the exactly same problem. Have you figured it out yet?
Best regards, Thomas |
#3
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Re: trouble getting collaboration account setup
No and have herd nothing other than your reply. Was thinking about asking the Pro Tools Expert boys.
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Scott Auckland New Zealand PT2022.5 Focusright RedNET 8Pre, RedNET R1 Z690 AERO D Workstation, I7 3.6GHz 12 core, 64GB RAM, Win10 Business 64bit |
#4
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Re: trouble getting collaboration account setup
It has been a while for this issue and no response. I had the same issue and was able to resolve it today. My issue was that I had my firewall set to block all non-standard ports. I had to disable that feature of the firewall and unblock all ports. This let Avid's cloud collaboration communicate with the chat dialog and things started working. I could save my profile changes. The thing that pointed me in that direction was I noticed that my status on the chat window was set to offline (white dot) even though I was signed in via Pro Tools. Hope this helps someone...
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#5
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Re: trouble getting collaboration account setup
Very old thread - but I'm having the same issue as the original poster. I cannot change my online status. It's just stuck to offline no matter what I do. I'm on a Mac and made sure PT and associated apps are allowing firewall transmissions.
Any help would be greatly appreciated!
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www.dpksound.com |
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