Licenses expired on renewed Pro Tools Subscription

[chrisnt]

Thank you sir!

[Evil Jack]

Just spoke to a bunch of pros all experiencing this issue.

This is going down very badly.

[Southsidemusic]

We are on it

Hang tight!

[KansasMusic]

[originally posted on another thread] [case number 03928840]

This is happening to me as well. PT would not launch this morning, and I received the 'subscription license has expired' message. Re-syncing in iLok did not resolve the issue. I can see plainly in my Avid account that my license status is showing 'active', and 'auto-renew' is ON. The monthly payment for April went through normally just last week. I submitted a case, but I'm guessing my case is at the bottom of an enormous pile.

The PT subscription in iLok is showing expired on 4/11/2020 - but PT has been functioning normally until today (4/19).

Is this a widespread issue at Avid? Or am I interpreting the words 'active' and 'auto-renew' incorrectly?

[chrisnt]

Yes mate... agreed.

Thats two days out of our license... there needs to be some kind of compensation. it is a premium pro DAW.

[ChaosCompressorClub]

Originally Posted by JFreak

Just wait. I will add to the escalation that you are needing temp license if it takes time to sort it out

Is it possible for everyone to get those temp licenses? In the middle of a production sitting here with clients and waiting...

[JFreak]

Temp licenses are deposited manually so you need to ask


Sent from my iPhone using Tapatalk

[Nick.Baker]

I am having the same problem, my case number is 03928688. I need to get this problem solved as it’s holding back deadlines.

Originally Posted by zensavona

Hi guys, I'm having an issue with my Pro Tools 12 monthly subscription - it's just rolled over to the next month (this is the beginning of my second month), my avid products page says I have 27 days remaining, but I still can't "refresh" it in the iLok manager and can't use the license.

When I click "refresh" in iLok License Manager I get a window which says "Renewal is pending for the following licenses" and shows my Pro Tools license.

Is there something I'm missing here or is there an issue with my account? I've opened a support case but Avid has not responded... Case number is 03006808 for any Avid support staff reading.

I've seen a bunch of others post here with similar issues, is this a known problem?

Thanks

[delvalle8533]

Hey guys I just called in and got it fixed.

You can call Avid directly and they'll provide a temporary license or call licensing directly for a fix.

9782752555 Option 3 is licensing

[Southsidemusic]

Good idea and make sure you have a support code (ASC) and or Shstem ID when calling as I think they will need that.

Let us know how som this play out and I have Avid Support alerted and know about it so hoefully this will be fixed and rectified asap :)-