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  #1  
Old 11-09-2016, 10:46 AM
afacheen afacheen is offline
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Location: Waltham MA
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Default License Pending Renewal?

My Pro Tools 12 subscription shows as renewed on the Avid website. (Credit Card was charged.)

However, my iLok license manager shows that it didn't renew. When I try to refresh this, I get an error message:

"Renewals are pending for the following licenses."

I see that other similar threads have had an alternate license issued.

Can someone help?
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Old 11-09-2016, 10:57 AM
afacheen afacheen is offline
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Default Re: License Pending Renewal?

I also need my license transferred to another Avid account as I needed to change my e-mail..
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Old 11-09-2016, 01:52 PM
albee1952 albee1952 is offline
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Default Re: License Pending Renewal?

Quote:
Originally Posted by afacheen View Post
I also need my license transferred to another Avid account as I needed to change my e-mail..
I would initiate a support request at iLok.com for this
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Old 11-09-2016, 03:12 PM
afacheen afacheen is offline
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Default Re: License Pending Renewal?

Quote:
Originally Posted by albee1952 View Post
I would initiate a support request at iLok.com for this
Thanks for your response. I should have specified, I created a new account for Avid with a different email, and I need my license transferred to that account.
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  #5  
Old 11-09-2016, 03:31 PM
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jeffro jeffro is offline
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Default Re: License Pending Renewal?

Welcome to the community.

Since you'll need to provide email addresses/etc., please start a case via the Contact Support link on the Contact Audio & Music Support page. If you have an active subscription you can also start a case via your Avid account (Access The Support Center > Equipment > Create A Case).

Thanks.
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