Missing installer links?

[JoeBooks]

Hey in here. I'm in a bit of a crisis. When my Pro Tools started making an error message i chose to reinstall Pro Tools, but after uninstalling i discovered that all my product downloads were gone from my account. Now the only download i have available, is the 12.6 download from my Application Manager.

My upgrade plan ran out in June-July, but since i for now was happy with 12.5 i chose not to renew it for the time being. I have surrendered my old licenses for the new on my iLok, but i can't get access to 12.6, it just says that i have no licenses or activations, but i have 4 licenses which are activated; 10, 11, 12 and 2016 Pro Tools, so i have no idea what to make of all this, i can't download the older versions that i have license to, since they have disappeared from my account, and i can't access 12.6 since (I guess) my upgrade plan ceased in June-July...



Please help!!!

[jeffro]

Welcome to the community.

Looks like Mihaela assisted through your support case. Please reply to the case notice email if needed.