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  #1  
Old 05-20-2020, 06:12 AM
clusterer clusterer is offline
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Default Renewing PT Ultimate did not work

hi,

we renewed a PT Ultimate licence/Subscription/support... but we did not receive a iLok activation...... we´d need to work on this system right now... Shouldn´t we get an activation code or anything similar? ... our order id is Order Id # 7760325 .. this sucks!
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Old 05-20-2020, 09:42 AM
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unkJE unkJE is offline
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Default Re: Renewing PT Ultimate did not work

Why not grab the Pro Tools Ultimate Trial to get you working while you wait:
https://my.avid.com/get/pro-tools-ultimate-trial

https://avid.secure.force.com/pkb/ar...Ultimate-trial
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Old 05-20-2020, 09:47 AM
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Default Re: Renewing PT Ultimate did not work

Escalating
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  #4  
Old 05-20-2020, 08:17 PM
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Default Re: Renewing PT Ultimate did not work

Quote:
Originally Posted by clusterer View Post
hi,

we renewed a PT Ultimate licence/Subscription/support... but we did not receive a iLok activation...... we´d need to work on this system right now... Shouldn´t we get an activation code or anything similar? ... our order id is Order Id # 7760325 .. this sucks!
Hi,
Was this under a different Email than the Email you used to register on the duc?
I can only find a Perpetual Ultimate License the has a support+updates plan that ends on December next year. Is this the same license you're referring to?
I've started a support ticket on this. the webstore team will be in touch soon.

Thanks,
Tope
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  #5  
Old 05-21-2020, 02:06 AM
clusterer clusterer is offline
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Join Date: Mar 2003
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Default Re: Renewing PT Ultimate did not work

Therefor that Avid has not realized that most AudioPostHouses would benifit greatly from a Collaboration_Feature within a Studio-Network internally, we had to create a second AVID Account, to collaborate over the internet from Room_A to Room_B .. so ... the account I´m talking about is .. bh(at)overdub(dot)at ...

thx anyways

Quote:
Originally Posted by DigiTechSupt View Post
Hi,
Was this under a different Email than the Email you used to register on the duc?
I can only find a Perpetual Ultimate License the has a support+updates plan that ends on December next year. Is this the same license you're referring to?
I've started a support ticket on this. the webstore team will be in touch soon.

Thanks,
Tope
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  #6  
Old 05-21-2020, 02:09 AM
clusterer clusterer is offline
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Join Date: Mar 2003
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Default Re: Renewing PT Ultimate did not work

thx.. done that already a few times in the past.. letz see if we still have some mail-adress left to create a new trial-account ... hehe.. some much money for subscriptions and nothing works..

Quote:
Originally Posted by unkJE View Post
Why not grab the Pro Tools Ultimate Trial to get you working while you wait:
https://my.avid.com/get/pro-tools-ultimate-trial

https://avid.secure.force.com/pkb/ar...Ultimate-trial
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