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  #141  
Old 07-06-2020, 07:34 AM
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EddieJones EddieJones is online now
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Default Re: fader automation stops during pass

Quote:
Originally Posted by mikesoundmike View Post
Hi All
Thanks to this thread I found it wasn't my setup but the hardware.
Eddie I'm trying to get my unit replaced and support are asking me to send the defective unit back for repair leaving me without faders. Is it still the case that a replacement should be sent out before I return the defective unit?
Thanks Mike
Yes, whats the case number? Or better still tell whoever you are dealing with that I (Eddie Jones) says that you should be getting a replacement first.
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  #142  
Old 11-15-2022, 05:53 AM
MariusH MariusH is offline
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Default Re: fader automation stops during pass

Hi Eddie,

I just realised that I've been having this problem with my S1 as well. I've always had trouble with faders stopping to work but thought it might be for another reason (ie. my fingers being too dry)
Today I noticed that the faders consistently stop working after about 40 seconds and found this thread.

I've had my unit since 2020. Is it still possible to get a replacement?
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  #143  
Old 11-15-2022, 08:08 AM
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Default Re: fader automation stops during pass

Quote:
Originally Posted by MariusH View Post
Hi Eddie,

I just realised that I've been having this problem with my S1 as well. I've always had trouble with faders stopping to work but thought it might be for another reason (ie. my fingers being too dry)
Today I noticed that the faders consistently stop working after about 40 seconds and found this thread.

I've had my unit since 2020. Is it still possible to get a replacement?
Please open a case online with Avid and PM me your case number. I can't promise anything but I can try.
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  #144  
Old 11-26-2022, 07:42 AM
MariusH MariusH is offline
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Default Re: fader automation stops during pass

Hi Eddie,

Not sure if you’ve received my pm, I have opened a case and this is the number: 04538245
Thanks a lot for your help!

Marius
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  #145  
Old 11-28-2022, 11:14 AM
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EddieJones EddieJones is online now
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Default Re: fader automation stops during pass

Quote:
Originally Posted by MariusH View Post
Hi Eddie,

Not sure if you’ve received my pm, I have opened a case and this is the number: 04538245
Thanks a lot for your help!

Marius
You should have been contacted for a replacement
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  #146  
Old 01-06-2023, 09:54 AM
simon.apostolou simon.apostolou is offline
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Default Re: fader automation stops during pass

Hi Eddie.
I'm in the same situation than MariusH.
I just opened a case (number 04563040) and PM you.

Thanks for your help.
Simon.
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  #147  
Old 01-06-2023, 11:24 AM
Jeezer Jeezer is offline
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Default Re: fader automation stops during pass

Was there ever a confirmed serial number cut off point for when the 'bad chip' hardware stopped? Especially buying used S1s this info would be helpful.

Same for the ghost encoder issue (is that a bad chip / dirty encoder too or can be fixed in FW/update to make them less sensitive)

I'm interested in S1 but need to know this info (currently have a 24 fader D-Command which has been rock solid for years)

Looking at used ones I see some marked as REV A and the latest I could find says REV I? so there were many revisions between 2019 and now in the hardware??? If so can I assume REV A's are the very first batch and should be avoided as having unfixable (by end user) hardware faults?

Thanks

Last edited by Jeezer; 01-06-2023 at 11:42 AM.
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  #148  
Old 02-09-2023, 07:00 AM
charly_v charly_v is offline
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Default Re: fader automation stops during pass

Hi Eddie !

I have the same issue and opened a case as well 04580814

Could you please let me know if there is anything that can still be done about that issue please.

Thanks in advance !
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  #149  
Old 02-10-2023, 03:35 PM
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Default Re: fader automation stops during pass

This has been escalated for you.
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