Unable to link Avid Master Account with iLok account "Failed to access the User ID"

[JW3]

There's another thread about this also. Some have no problems connecting ilok & avid accounts, others do. No one has posted a solution yet.

http://duc.avid.com/showthread.php?t=369580

[musicman691]

Originally Posted by JW3

It's not a cookies issue. It's not an adblock or other extensions issue. It's not a firewall issue.

You might want to try on another computer with different web access then. Thing is I have seen access issues happen with the things I mentioned. That and trying a different browser can sometimes help. Let's put it this way - it wouldn't hurt to try different things.

And face it - sometimes on weekends things go south and there's no one around to fix it.

[DigiTechSupt]

Originally Posted by DuncanRI

...issues linking iLok User ID to Avid accounts...

Originally Posted by JW3

I am having the same issue...

Sorry about the trouble. Merged threads and started support cases for both of you. (Users on the existing thread all have PT activated in their accounts.)

Regards,
JC

[DuncanRI]

And using the correct iLok User ID and not serial number. Still errors, upgrade still not possible, looks like a server issue but assuming.

[DuncanRI]

Great thanks Tech Support! Look forward to your update.

[Dirk Reinking]

session expired... same here... cannot upgrade

[Dirk Reinking]

tried safari, firevox, ipad, disabled little snitch etc...to no avail

[JW3]

It seems the issue has to do (in my case) with Mac OS X 10.8.5 (& IOS on iDevices) blocking iFrames completely (in both Safari 6.2.8 & Firefox 40.0.3).

I figured out a RIDICULOUS workaround. Major emphasis on the word RIDICULOUS.

In Safari preferences, I unchecked "block pop-up windows" on the Security tab. I then moved to Privacy tab & selected "Never" next to "Block cookies and other website data."

I then opened a new window & signed in to my ilok account on ilok.com. I left that open in the background.

I then reloaded a new Avid page to link my Avid account to ilok & typed in my ilok ID. At this point the iFrame window still locked up.

I then right-clicked inside the frame & selected "load frame in new window" (possibly paraphrased, doing this from memory). THEN the correct page opened asking permission to link Avid account to ilok account.

Once permission was granted, the following page going back to Avid did not load. So I went back to Avid.com & reloaded my account page one more time & the accounts are linked.

NOTE: I had to make my computer completely vulnerable to jump through these hoops.

[Dirk Reinking]

jw3 !!! that worked :) you're da man !!! thank you sire!!

[JW3]

Glad I could help!