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  #1  
Old 08-29-2013, 07:21 AM
davidmataika davidmataika is offline
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Join Date: Aug 2013
Location: Melbourne
Posts: 13
Default Cannot Access my Avid Account

Hi there,

I have a problem. A pretty stupid mistake, never the less a problem..

when i created my avid account, i entered the wrong email address.
When i tried to log back into my avid account it would not allow me access.
I attempted a few password resets only to realize that my new password has been sent to an email address that does not exist.

this means that i cannot access my pro tools 11 to download.
I know my username, but my password is in limbo.

How can I access my account?


Please, any kind of help would be awesome.

thank you so much.
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  #2  
Old 08-29-2013, 01:52 PM
Bruce Paine Bruce Paine is offline
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Join Date: Apr 1998
Location: Carmel, CA
Posts: 2,819
Default Re: Cannot Access my Avid Account

Quote:
Originally Posted by davidmataika View Post
Hi there,

I have a problem. A pretty stupid mistake, never the less a problem..

when i created my avid account, i entered the wrong email address.
When i tried to log back into my avid account it would not allow me access.
I attempted a few password resets only to realize that my new password has been sent to an email address that does not exist.

this means that i cannot access my pro tools 11 to download.
I know my username, but my password is in limbo.

How can I access my account?


Please, any kind of help would be awesome.

thank you so much.
Hi David,
I sent you an email with some questions that will help us resolve this.
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  #3  
Old 09-14-2014, 01:20 PM
chrisleecleary chrisleecleary is offline
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Join Date: Sep 2012
Location: Dublin
Posts: 3
Default Re: Cannot Access my Avid Account

I am having the exact same issue, an old email address that is no longer active is associated with my avid account and I cannot access the password recovery email as a result. Please can you help me.
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  #4  
Old 09-14-2014, 01:26 PM
Bruce Paine Bruce Paine is offline
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Join Date: Apr 1998
Location: Carmel, CA
Posts: 2,819
Default Re: Cannot Access my Avid Account

Please contact Avid support by phone or through the registration case page here:
http://avid.force.com/Support/RegistrationCaseCreation

Put this in the Subject field:
Avid Account Email Address

You don't need to purchase an ASC (Avid Support Code) to contact Avid about registration issues or your Avid account.
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