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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#1
08-27-2020, 12:17 PM
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DADman disconnecting from MTRX Studio
Already for few days I have this problem where DADman, after hour or two start disconnecting from MTRX Studio. Audio keeps on working but DADman goes to blue "Disconnected" and after about 5-10 seconds locked again but few seconds later disconnect...and it goes on and on until I restart computer.
I have Mac Pro 5.1 on Mojave 10.14.6, Pro Tools HDX2 2020.5, Sync HD, 8x8x8 I/O, latest Eucon (Dock and Control), latest Software/Firmware on MTRX Studio. It was running great until about 3 days ago. First I suspected Dante, did what Jan suggested (Multicast static port), then even turned Dante off but it was still happening. Just few hours ago I added separate gigabit switch, connected directly to main router, connected MTRX, Dock, Second ethernet port of my Mac (for Dante) and everything was fine for about an hour. I was only playing around with Reason intro thru Dante, no Pro Tools and then it started again. Are there any more places I should look at? Or it could be MTRX Studio that is faulty? thanx, Nenad ... 
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#2
08-27-2020, 12:37 PM
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Re: DADman disconnecting from MTRX Studio
Greetings,
Do you have your wide area network on the same subnet as your Dante, DAD and EUCON devices? Jeff Sent from my iPhone using Tapatalk Pro
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#5
08-28-2020, 04:56 AM
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Re: DADman disconnecting from MTRX Studio
We need to collect more information about your configuration. Please start a case, send me the case number I will get it escalated.
https://avid.secure.force.com/pkb/ar...-Case-Creation best, Jeff Sent from my iPhone using Tapatalk Pro
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#8
08-28-2020, 12:26 PM
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Re: DADman disconnecting from MTRX Studio
Thanks. Expect to be contacted shortly.
Jeff Sent from my iPhone using Tapatalk Pro
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#10
02-11-2021, 06:48 PM
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Re: DADman disconnecting from MTRX Studio
Curious, was this resolved? If so, what was the issue?
We're experiencing the same issue with DADman going offline (disconnected) sometimes briefly (10-30 sec), sometimes longer. DADman s/w v.5.4.2.1, Mac Pro 2019, macOS v.10.15.7 (Catalina), Avid S6 M40 v.2020.11.0.187 Doug Leake Daystar Television Network
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Doug Leake Audio Post and Audio Systems Engineer Daystar Television Network System Details - Multiple Audio Suites with the following similar setup: Hardware: Mac Pro 2019, 3.2 GHz 16-Core Intel Xeon Processor, 128 GB 2933 MHz RAM with AMD Radeon Pro 580X 8 GB Graphics. ATTO FastFrame NS12 Dual 10GB Fiber Card and HDX (1) card. Avid MTRX Studio, Avid S6-40 w/3 fader, 4x Knob, 3x Process & 3x Display Modules, Genelec 5.1 Monitoring System w/8040, 8020 & 7040 Software: macOS Catalina 10.15.6, Pro Tools 2020_05, DADman, Audinate Dante Controller & DVS Plug-ins: Avid Complete Bundle Waves V11 w/Diamond, 360º Surround Tools, Studio Classics & Vocal Rider. iZotope RX 7 and Ozone 8 Antares Auto-Tune Evo and more
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