I trashed my DAE prefs (7.3).. won't see 002(edit)

[dubhausdisco1]

Anyone else? Reinstalling PT 7.3 now...
Tech support: I understand that there will be kinks to work out. I am trying to be methodical and patient... I trashed the DAE prefs and now it says it can't recognize the 002 and just stops booting.

[spkguitar]

I had no problems trashing my prefs and databases with 7.3. Still sees the 002r; no issues.

It is definitely recommended to trash prefs and databases with any PT update.

[DigiTechSupt]

It definitely sounds like something else is going on, as trashing prefs or databases shouldn't cause this kind of problem.

Have you power cycled both the 002 and your computer? Tried a different firewire port?

[TheNoize]

It definitely sounds like something else is going on, as trashing prefs or databases shouldn't cause this kind of problem.

Well newsflash, it DOES, Einstein ;]

My problem with McDSP, Altiverb and AutoTune will need upgrading of the plugins or will Digidesign address that?

"A fatal exception has occurred.
Pro Tools must exit."

(I love the clear & self-explainable error messages of Pro Tools.... )
Then comes the interesting part:

"A log file has been written to: ****"

How thoughtful.

[DigiTechSupt]

Well newsflash, it DOES, Einstein ;]

My problem with McDSP, Altiverb and AutoTune will need upgrading of the plugins or will Digidesign address that?

"A fatal exception has occurred.
Pro Tools must exit."

(I love the clear & self-explainable error messages of Pro Tools.... )
Then comes the interesting part:

"A log file has been written to: ****"

How thoughtful.

If you would like assistance with any issues you are experiencing, you will need to be more clear about what, exactly, is happening. Your post does not provide enough information - when you say "My problem with McDSP, Altiverb and AutoTune will need upgrading of the plugins or will Digidesign address that?", what are you referring to, exactly?

As for the 'fatal exception' error - this is an OS error and not a Pro Tools error. You should go through the steps in the Win XP/ Pro Tools 6.x/7.x General Troubleshooting thread and post specific info on your system per the info on that thread if you're unable to resolve the problem.

[dubhausdisco1]

spk - "It is definitely recommended to trash prefs and databases with any PT update."
absolutely! I agree 100%.. That's what I did, but right now I am reformatting and whatnot, so I won't know for a little while.

digi tech - when I am back up and running, I will try the other options as well, if it doesn't work. I have spare fw cable etc, so that is not a problem. thanks for your reply!

[TheNoize]

If you would like assistance with any issues you are experiencing, you will need to be more clear about what, exactly, is happening. Your post does not provide enough information - when you say "My problem with McDSP, Altiverb and AutoTune will need upgrading of the plugins or will Digidesign address that?", what are you referring to, exactly?

As for the 'fatal exception' error - this is an OS error and not a Pro Tools error. You should go through the steps in the Win XP/ Pro Tools 6.x/7.x General Troubleshooting thread and post specific info on your system per the info on that thread if you're unable to resolve the problem.

I'm sorry but the error goes away as soon as I remove McDSP , Altiverb and AutoTune from the PlugIns folder, so it's apparently not an OS error. By the way THAT'S exactly the problem I'm having with the plugins. Nothing else. I can't startup pro tools with those plugins in the folder, or else it halts with that error.

I'm surprised Digidesign didn't have these details about this problem.

[dubhausdisco1]

"I'm surprised Digidesign didn't have these details about this problem."

It certainly doesn't help for you to post in the Windows forum, does it? This is how they find this stuff out.

Obviously you are running mac, so why would you confuse the issue even more?

[scottedog]

Obviously you are running mac, so why would you confuse the issue even more?

Am I missing something?

[dubhausdisco1]

Noize said "My problem with McDSP, Altiverb and AutoTune will need upgrading of the plugins or will Digidesign address that?"

Last time I checked McDsp was mac only... he(or she) was posting in the windows forum, as if things are not confusing enough for people right now!