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#1
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ILok Fails Upon Install - - Come on
New install Windows 7 . .
Installed ILok client rebooted In stalled ILokk driver rebooted Plugged ILok in, PC recognizes device and device is operational Then using ILok's online services, sign into my account. Try and register the ILok . . and Bamo . . I get the "you must install the client and driver error" Fix it ticket placed last night with ILok and nothing so far. This has been crappy way to start off a PS 10 installation. What a drag. |
#2
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Re: ILok Fails Upon Install - - Come on
Chuck, what browser are you using?
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~ tom thomas Formerly hobotom Pro Tools Ultimate 2024 HDX Hybrid HD Omni and 192 I/Os Windows 10 Intel Hexcore i7 All Samsung Pro SSDs Ampex MM1200 2" 24 trk tape Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc. Plug-ins: Too many to talk about. www.metrostudios.com |
#3
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Yeah same ?? as Tom what browser are you using but also I've had the problem on Windows 7 where I installed the software and the drivers from ilok that I got off their website but when I went in to look at the device manager it recognised it but it didn't have those ilock issued drivers
I had to go to the device manager and click on update driver and then it recognize it as an ilok dongle It maybe worth it for you to check that out
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Daniel HDX - PT12.5.1 - HD I/O 16x8x8 Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii D-Command Main Unit - 'Ole Blue http://www.sknoteaudio.com/ plugins rock and are affordable. |
#4
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Re: ILok Fails Upon Install - - Come on
Thanks guys . .
I am using the current version of Chrome. This is what ILok came back with: Hello, It sounds like you are using an unsupported browser. Please try from either Firefox 3.6 or 32-bit IE. You can find Firefox 3.6 here: http://www.paceap.com/extensions/FirefoxSetup3.6.28.exe You can find 32-bit IE by using the following path: C:/ProgramFiles(x86)/InternetExplorer/iexplore.exe Best Regards, J. Mack iLok.com Technical Support <http://www.ilok.com>[/I][/I][/I] xczxc I guess ILok has a problem with Chrome ? |
#5
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Re: ILok Fails Upon Install - - Come on
You might also try going to Device Manager, click on the iLok and select update driver. That will do an automatic update and bypass the traditional browser. Worth a try
__________________
HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
#6
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Re: ILok Fails Upon Install - - Come on
Quote:
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~ tom thomas Formerly hobotom Pro Tools Ultimate 2024 HDX Hybrid HD Omni and 192 I/Os Windows 10 Intel Hexcore i7 All Samsung Pro SSDs Ampex MM1200 2" 24 trk tape Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc. Plug-ins: Too many to talk about. www.metrostudios.com |
#7
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Re: ILok Fails Upon Install - - Come on
Quote:
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Desktop build: PT 2020.5 / Win 11 / i9-11900K @ 5.1GHz / 64GB / 4TB NVMe PCIe 4 / Gigabyte Z590 Vision D / PreSonus 2626 Laptop: PT 2020.5 / Win 11 / i5-12500H / 16GB / 1TB NVMe / Lenovo IdeaPad 5i Pro / U-PHORIA UMC1820 Ancient/Legacy (still works!): PT 5 & 6 / OS9 & OSX / Mac G4 / DIGI 001 Click for audio/video demo Click for resume |
#8
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Re: ILok Fails Upon Install - - Come on
Following the Avid Windows 7 Optimization list cured all my ilok problems, which were many.
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#9
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Re: ILok Fails Upon Install - - Come on Resolved
Tonight I installed a 3.x version of FireFox, left the previous Client/Driver install in place, logged into my ILok user account via FireFox and registered my ILok?
I was also able to add my PT lic to the ILok, without drama as well. . Thank you for the assistance/responses. I am installing PT 10 tomorrow and I am hoping my ILok challenges are now behind me. (fingers crossed) It would have been so much easier if they would have said not to use Chrome or we recommend you only use Firefox. On to the next hurdle. Thank you |
#10
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__________________
Daniel HDX - PT12.5.1 - HD I/O 16x8x8 Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii D-Command Main Unit - 'Ole Blue http://www.sknoteaudio.com/ plugins rock and are affordable. |
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