HD Native 12.5.2 CPU Spikes

[MrJoshua]

Hello all! I built a new Pro Tools PC running Windows 10 Pro a short time ago, and usually I'm able to go through the hardware recommendations threads and such and come up with a good stable system. This time, though, for whatever reason I'm going nuts trying to figure out what I've done wrong. I've done the Windows optimizations Avid recommends. I'm running a PCIe HD Native card.

The issue is, I'm getting severe CPU spikes. I created an 88.1kHz/24bit session with 24 audio tracks (only two of which have any audio on them yet) and can't play through an entire 3:30 song without getting error messages that Pro Tools is running out of CPU. I have tried removing plugs from the plug-ins folder thinking maybe I had a bad plug-in but that didn't resolve anything. I haven't tried removing EVERYTHING, but I pulled out everything that wasn't a stock Avid plug. I'm running a click in the session but removing it didn't help anything. Otherwise I have NO plug-ins in the session. I am using aux outs to send audio out to my mixer, but no plug-ins.

Anyway, if anyone has any suggestions I'd greatly appreciate it. As it stands my system is completely unusable.

If I haven't provided enough information or if this is the sort of thing I should be pursuing through more official channels, please let me know. Thanks very much for any help!

edited to add: I started out on 12.5, and updated to HD Native 12.5.2 hoping the update would fix this issue, but it remains. I have not tried installing any versions of Pro Tools older than 12.5 on this system. Should I?

Sandra report:

SiSoftware Sandra

ID
Host Name : DAW2016
Workgroup : WORKGROUP

Computer
Model : GigaByte
Serial Number : To be fille***********
Chassis : Desktop
Mainboard : GigaByte X99P-SLI-CF
Serial Number : To be fille***********
BIOS : AMI (OEM) F2 11/12/2015
Intel vPro : 9.01.10.1005
Total Memory : 63.84GB DIMM DDR3 DDR4

Processors
Processor : Intel(R) Core(TM) i7-5930K CPU @ 3.50GHz (6C 12T 3.5GHz, 3.5GHz IMC, 6x 256kB L2, 15MB L3)
Socket/Slot : FC LGA2011

Chipset
Memory Controller : Gigabyte Xeon (Haswell-E) DMI2 100MHz
Memory Controller : Intel Xeon (Haswell-E) Integrated Memory Controller 0 Target Address, Thermal & RAS Registers 100MHz, 4x 16GB DIMM DDR3 DDR4 2.13GHz 256-bit
Memory Controller : Intel Xeon (Haswell-E) Integrated Memory Controller 1 Target Address, Thermal & RAS Registers 100MHz

Memory Module(s)
Memory Module : G.Skill F4-2400C15-8GRK 8GB DDR4 PC4-19200U DDR4-2400 (15-15-15-36 4-51-16-5)
Memory Module : G.Skill F4-2400C15-8GRK 8GB DDR4 PC4-19200U DDR4-2400 (15-15-15-36 4-51-16-5)
Memory Module : G.Skill F4-2400C15-8GRK 8GB DDR4 PC4-19200U DDR4-2400 (15-15-15-36 4-51-16-5)
Memory Module : G.Skill F4-2400C15-8GRK 8GB DDR4 PC4-19200U DDR4-2400 (15-15-15-36 4-51-16-5)
Memory Module : G.Skill F4-2400C15-8GRK 8GB DDR4 PC4-19200U DDR4-2400 (15-15-15-36 4-51-16-5)
Memory Module : G.Skill F4-2400C15-8GRK 8GB DDR4 PC4-19200U DDR4-2400 (15-15-15-36 4-51-16-5)
Memory Module : G.Skill F4-2400C15-8GRK 8GB DDR4 PC4-19200U DDR4-2400 (15-15-15-36 4-51-16-5)
Memory Module : G.Skill F4-2400C15-8GRK 8GB DDR4 PC4-19200U DDR4-2400 (15-15-15-36 4-51-16-5)

Video System
Monitor/Panel : ACR G257HU
(2560x1440, 24.9")
Video Adapter : NVIDIA GeForce GT 730 (2CU 384SP SM5.0 901MHz, 512kB L2, 2GB 1.8GHz 64-bit, PCIe 2.00 x8)

Graphics Processor
CUDA GP Processor : NVIDIA GeForce GT 730 (384SP 2C 901MHz, 512kB L2, 2GB 1.8GHz 64-bit)
OpenCL GP Processor : NVIDIA GeForce GT 730 (384SP 2C 901MHz, 32kB L2, 2GB 1.8GHz 64-bit)
Compute Shader Processor : NVIDIA GeForce GT 730 (384SP 2C 901MHz, 512kB L2, 2GB 1.8GHz 64-bit)
OpenGL Processor : GeForce GT 730/PCIe/SSE2 (2GB)

Storage Devices
Samsung SSD 850 PRO 512GB (512.1GB, SATA600, SSD, SED) : 477GB (D:)
Samsung SSD 850 PRO 512GB (512.1GB, SATA600, SSD, SED) : 477GB (F:)
NVMe Samsung SSD 950 (512.1GB, PCIe) : 477GB (C:)
WDC WD40EFRX-68WT0N0 (4TB, USB/SATA600, 3.5", 5400rpm) : 4TB
WDC WD1002FAEX-00Y9A0 (1TB, USB/SATA600, 3.5", 7200rpm) : 932GB
WDC WD6402AAEX-00Z3A0 (640.1GB, USB/SATA600, 3.5", 7200rpm) : 596GB
WDC WD1002FAEX-00Z3A0 (1TB, USB/SATA600, 3.5", 7200rpm) : 932GB
WDC WD40EFRX-68WT0N0 (4TB, USB/SATA600, 3.5", 5400rpm) : 4TB
Msft Storage Space (5TB, Virtual) : 5TB (G:)
TSSTcorp CDDVDW SH-224GB (SATA150, DVD+-RW, CD-RW) : N/A (E:)

Logical Storage Devices
Sessions (D:) : 477GB (NTFS, 4kB) @ Samsung SSD 850 PRO 512GB (512.1GB, SATA600, SSD, SED)
Samples (F:) : 477GB (NTFS, 4kB) @ Samsung SSD 850 PRO 512GB (512.1GB, SATA600, SSD, SED)
System Reserved : 350MB (NTFS, 4kB) @ NVMe Samsung SSD 950 (512.1GB, PCIe)
ExternalStorage (G:) : 5TB (ReFS, 64kB) @ Msft Storage Space (5TB, Virtual)
Hard Disk (C:) : 476GB (NTFS, 4kB) @ NVMe Samsung SSD 950 (512.1GB, PCIe)
Hard Disk : 450MB (NTFS, 4kB) @ NVMe Samsung SSD 950 (512.1GB, PCIe)
Optical Drive (E:) : N/A @ TSSTcorp CDDVDW SH-224GB (SATA150, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller 1 : Gigabyte Wellsburg LPC Controller
LPC Legacy Controller 1 : T2 86-20
Audio Device : Gigabyte Wellsburg HD Audio Controller
Audio Device : AVID Tech HD Native
Disk Controller : Gigabyte Wellsburg sSATA Controller [AHCI mode]
Disk Controller : Gigabyte Wellsburg 6-Port SATA Controller [AHCI mode]
Disk Controller : Samsung NVMe SSD Controller
USB Controller 1 : Gigabyte Wellsburg USB xHCI Host Controller
USB Controller 2 : Gigabyte Wellsburg USB Enhanced Host Controller #2
USB Controller 3 : Gigabyte Wellsburg USB Enhanced Host Controller #1
USB Controller 4 : 8738 DSL6540 USB 3.1 Controller [Alpine Ridge]
SMBus/i2c Controller 1 : Intel ICH SMBus
SMBus/i2c Controller 2 : Intel SNB/IVB/HSW-E XMB Ch 0 SMBus
SMBus/i2c Controller 3 : Intel SNB/IVB/HSW-E XMB Ch 1 SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Brother Generic Jpeg Type1 Class Driver (600x600, Colour)

Scanners and Cameras
Scanner : Microsoft Brother MFC-J6920DW [30055c9e70ad] (Scanner, USB)

Network Services
Network Adapter : Intel(R) Ethernet Connection (2) I218-V (Ethernet, 1Gbps)

Power Management
Battery No 1 : CPS CP1500PFCLCD

Operating System
Windows System : Microsoft Windows 10 Professional 10.00.10586
Platform Compliance : x64

[Greg M]

12.4 might be worth a try. 12.5.x seems to spike CPU more for me too.

Greg

[YYR123]

I know this is not a Mac but I saw this yesterday about the Haswell CPU's

http://avid.force.com/pkb/articles/t...OS-X-Mavericks

Down toward the bottom, it mentions Haswell issues with Avid and 3rd party setups

[albee1952]

Seeing similar here. I may be going back to 12.4 myself.....

[TOM@METRO]

Originally Posted by albee1952

Seeing similar here. I may be going back to 12.4 myself.....

12.4 has been reasonably solid here.

[albee1952]

I am getting a lot of work done on 12.5, but I am also seeing many -9173 errors. Commiting and/or freezing VI's and the click seem to make it better, but still not great. So far, none have caused a crash(I just hit Ok and continue on with my editing). Its only stalled on me once during a record pass. I have a full band tomorrow so that may be "interesting"(or may force me to reboot to my old system drive with 11.3 on it)