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Win10 TP12 ,2020.12 & TP First Install but CRASH
Intalled PT12 started to crash. Error report as per pic "Driver IRQL Not Less or Equal" and "What failed AvidMBoxMini.sys. Performed all recommended Avid Windows Optimizations steps OK. Same hardware as when TP12 working. Obtained replacement iLok devise and purchased License Extension. All seems working OK.
Could not intall PT12 from my original saved .zip. Could not install PT2020.12 nor ProTools First without having system without same error crash as per pic. The SiSorftware report below follows. I can provide Error Log report if needed. Please advise how to install and use again. Thanks Edward/DjangoLives SiSoftware Sandra Report Host Name : DESKTOP-TQAG485 Workgroup : WORKGROUP Computer Model : Dell OptiPlex 9010 Serial Number : 67X**** Chassis : Dell Space-saving Mainboard : Dell 0F3KHR Serial Number : /67X3BZ1/CN7************ BIOS : Dell A15 08/12/2013 Intel vPro : 8.1.40.1416 Total Memory : 16GB DIMM DDR3 Processors Processor : Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (4C 8T 3.69GHz/3.9GHz, 3.7GHz IMC, 4x 256kB L2, 8MB L3) Socket/Slot : FC LGA1155 Chipset Memory Controller : Dell Core3 (Ivy Bridge) DRAM Controller 100MHz, 2x 8GB DIMM DDR3 1.6GHz 128-bit, Integrated Graphics Memory Module(s) Memory Module : Hynix (Hyundai) HMT351U6CFR8C-PB 4GB DIMM DDR3 2Rx8 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6) Memory Module : Micron 8JTF51264AZ-1G6E1 4GB DIMM DDR3 1Rx8 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6) Memory Module : Hynix (Hyundai) HMT351U6CFR8C-PB 4GB DIMM DDR3 2Rx8 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6) Memory Module : Micron 8JTF51264AZ-1G6E1 4GB DIMM DDR3 1Rx8 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6) Video System Monitor/Panel : Dell Computer DELL E1912H (1366x768, 18.5") Video Adapter : Intel(R) HD Graphics 4000 (128S 16C SM5.0 350MHz/1.15GHz, 320kB L2, 32MB DDR3 1.6GHz 128-bit, Integrated Graphics) Graphics Processor OpenCL : Intel(R) HD Graphics 4000 (128S 16C SM1.2 350MHz/1.15GHz, 2MB L2, 1.4GB DDR3 1.6GHz 128-bit, Integrated Graphics) D3D 11 : Intel(R) HD Graphics 4000 (128S 16C SM11.0 350MHz/1.15GHz, 320kB L2, 64MB DDR3 1.6GHz 128-bit, Integrated Graphics) Storage Devices Disk : KINGSTON SUV400S37240G (240GB, SATA600, M.2SSD, M.2) Optical : HL-DT-ST DVD+/-RW GTA0N (448.2MB, SATA150, DVD+-RW, CD-RW) Logical Storage Devices Windows (C:) : 222GB (NTFS, 4kB) @ KINGSTON SUV400S37240G (240GB, SATA600, M.2SSD, M.2) Hard Disk : 515MB (NTFS, 4kB) @ KINGSTON SUV400S37240G (240GB, SATA600, M.2SSD, M.2) Windows RE tools : 515MB (NTFS, 4kB) @ KINGSTON SUV400S37240G (240GB, SATA600, M.2SSD, M.2) SYSTEM : 96MB (FAT32, 1kB) @ KINGSTON SUV400S37240G (240GB, SATA600, M.2SSD, M.2) Apps (D:) : 4GB (UDF, 2kB) @ HL-DT-ST DVD+/-RW GTA0N (448.2MB, SATA150, DVD+-RW, CD-RW) Peripherals LPC Hub Controller #1 : Dell Panther Point LPC Controller Audio Device : Dell Panther Point High Definition Audio Controller Audio Codec : Realtek Semi High Definition Audio Audio Codec : Intel 2806 Serial Port(s) : 2 Disk Controller : Dell Panther Point 6 port SATA AHCI Controller USB Controller #1 : Dell Panther Point USB xHCI Host Controller USB Controller #2 : Dell Panther Point USB Enhanced Host Controller #2 USB Controller #3 : Dell Panther Point USB Enhanced Host Controller #1 SMBus/i2c Controller #1 : Intel ICH SMBus Printers and Faxes Printer : Microsoft XPS Document Writer v4 (600x600, Colour) Printer : Microsoft Print To PDF (600x600, Colour) Printer : HP OfficeJet Pro 9020 series PCL-3 (600x600, Colour) Printer : HP Color LaserJet Pro M478f-9f PCL-6 (V4) (600x600, Colour, Duplex) Fax : Microsoft Shared Fax Driver (200x200) Scanners & Cameras Scanner : Microsoft HPB820A2.hsd1.ca.comcast.net (HP OfficeJet Pro 9020 series) (Scanner, USB) Scanner : Microsoft HPB3A8E9.hsd1.ca.comcast.net (HP Color LaserJet Pro M478f-9f) (Scanner, USB) Biometrics Voice : Analog NUI Voice Virtual Sensor (Voice) Network Services Network Adapter : Intel(R) 82579LM Gigabit Network Connection (Ethernet, 1Gbps) Operating System Windows System : Microsoft Windows 10 Professional 10.0.19042 Platform Compliance : x64 Performance Enhancing Tips Warning 2513 : TPM not detected. Some security features are unavailable. Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip. |
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Re: Win10 TP12 ,2020.12 & TP First Install but CRASH
It's a third generation Mbox Mini? I'll assume it is.
"Driver IRQL Not Less or Equal" and "What failed AvidMBoxMini.sys." are both telling you it's likely not a Pro Tools issue. This is the Mbox Mini device driver. Messing around with Pro Tools is likely a total waste of time. Do you have the latest Mbox Mini driver installed? Even if you do try uninstalling and reinstalling it from a fresh clean driver download. Try a different USB port and USB cable. Test with a different interface. This interface is about 2 years beyond end of life, has not had a driver update since 2014. Now may be the time to purchase a new interface. |
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Re: Win10 TP12 ,2020.12 & TP First Install but CRASH
Let us know how your doing. It may help others as well.
__________________
~ tom thomas Formerly hobotom Pro Tools Ultimate 2024 HDX Hybrid HD Omni and 192 I/Os Windows 10 Intel Hexcore i7 All Samsung Pro SSDs Ampex MM1200 2" 24 trk tape Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc. Plug-ins: Too many to talk about. www.metrostudios.com |
#4
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Re: Win10 TP12 ,2020.12 & TP First Install but CRASH
Mismatched ram is a show stopper. All your ram sticks need to be identical.
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#5
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Re: Win10 TP12 ,2020.12 & TP First Install but CRASH
Thank you for replay. This entire hardware was working for a couple of years and but for Win 10 updates.
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#6
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Re: Win10 TP12 ,2020.12 & TP First Install but CRASH
Thank you for your response. Am waiting for new Focusrite scarlett 2i2 3Gen hardware.
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#7
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Re: Win10 TP12 ,2020.12 & TP First Install but CRASH
Problem solved with Focusrite Scarlett 2i2 3rd Gen converter. Installed 2i2 and installed TP First OK. When PT started there was a nice pop-out that said Scarlett was clock synched with motherboard (this was, as best I could ascertain from prior error codes what was crashing my system). I was able to reinstall TP12 and plug-ins. I have a problem with system which I will put in new post: When I collapse the ap into the tool bar, the ap does not come back. PT icon stays in menu bar and if I hover cursor over menu bar icon, the ap icon pops up and then the entire scree shows the last view of the pre-close ap, but the ap will not activate. Must Task Manager End Process and reboot PT.
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