The dreaded "unable to locate digidesign hardware" error

[NZDingo]

Hi Guys,

Had PT 8.0.3 running on Vista 32 bit for many moons now. Just did a clean install of Win 7 32 bit Home Pro with PT 8.0.3 Full install and after updating the ilok drivers (to get rid of the BSODs) am now getting the "unable to locate digidesign hardware" error. Have reinstalled both windows and PT thrice, tried new firewire cable and different firewire card.

Here's what Sandra says:


SiSoftware Sandra
System
Host Name : DELLPC-STUDY
User : Dean
Workgroup : WORKGROUP
Processor
Model : 1x Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz
Speed : 2.33GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 1 Unit(s)
Type : Quad-Core
Internal Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, Inclusive, 64 byte line size
L2 On-board Cache : 2x 2MB, ECC, Synchronous, ATC, 8-way, Inclusive, 64 byte line size, 2 threads sharing
System
Bus(es) : ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : 4 Processor(s)
Multi-Processor Advanced PIC (APIC) : Yes
System BIOS : AT/AT COMPATIBLE DELL - 15
Total Memory : 3.25GB DDR3
Chipset 1
Model : Dell (Bearlake) Processor to I/O Controller
Front Side Bus Speed : 4x 333MHz (1.33GHz)
Total Memory : 2GB DDR3
Memory Bus Speed : 2x 400MHz (800MHz)
Video System
Monitor/Panel : Generic PnP Monitor
Monitor/Panel : Generic PnP Monitor
Adapter : ATI Radeon HD 4350 (Microsoft Corporation WDDM 1.1)
Physical Storage Devices
ST332061 3AS 320GB (SATA300, NCQ, 16MB Cache) : 298.09GB (C:) (G:)
WDC WD16 00JS-60MHB5 160GB (SATA300, 8MB Cache) : 149.05GB (D:)
ST310003 40AS 1000GB (SATA150, NCQ) : 931.51GB (E:)
ST320082 7AS 200GB (SATA300, NCQ, 8MB Cache) : 186.31GB (F:)
DELL USB HS-CF Card (USB) : N/A (I:)
DELL USB HS-xD/SM (USB) : N/A (J:)
DELL USB HS-MS Card (USB) : N/A (K:)
DELL USB HS-SD Card (USB) : N/A (L:)
HL-DT-ST DVD+-RW GH30N (SATA150, 48x CD-R, 48x CD-W, 6x DVD-R, 6x DVD-W, 2MB Cache, 192kB Flash) : N/A (H:)
Logical Storage Devices
Hard Disk (D:) : 149.04GB (20.73GB, 14% Free Space) (NTFS) @ WDC WD16 00JS-60MHB5 160GB (SATA300, 8MB Cache)
New Volume (E:) : 931.51GB (428.30GB, 46% Free Space) (NTFS) @ ST310003 40AS 1000GB (SATA150, NCQ)
New Volume (F:) : 186.31GB (11.19GB, 6% Free Space) (NTFS) @ ST320082 7AS 200GB (SATA300, NCQ, 8MB Cache)
RECOVERY (G:) : 15.00GB (6.13GB, 41% Free Space) (NTFS) @ ST332061 3AS 320GB (SATA300, NCQ, 16MB Cache)
Hard Disk (C:) : 283.04GB (256.01GB, 90% Free Space) (NTFS) @ ST332061 3AS 320GB (SATA300, NCQ, 16MB Cache)
Removable Drive (I:) : N/A @ DELL USB HS-CF Card (USB)
Removable Drive (J:) : N/A @ DELL USB HS-xD/SM (USB)
Removable Drive (K:) : N/A @ DELL USB HS-MS Card (USB)
Removable Drive (L:) : N/A @ DELL USB HS-SD Card (USB)
CD-ROM/DVD (H:) : N/A @ HL-DT-ST DVD+-RW GH30N (ATAPI, 48x CD-R, 48x CD-W, 6x DVD-R, 6x DVD-W, 2MB Cache)
Peripherals
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA USB Enhanced Host Controller
USB Controller/Hub : Intel(R) ICH9 Family USB Universal Host Controller - 2934
USB Controller/Hub : Intel(R) ICH9 Family USB Universal Host Controller - 2935
USB Controller/Hub : Intel(R) ICH9 Family USB Universal Host Controller - 2936
USB Controller/Hub : Intel(R) ICH9 Family USB Universal Host Controller - 2937
USB Controller/Hub : Intel(R) ICH9 Family USB Universal Host Controller - 2938
USB Controller/Hub : Intel(R) ICH9 Family USB Universal Host Controller - 2939
USB Controller/Hub : Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A
USB Controller/Hub : Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : Generic USB Hub
USB Controller/Hub : USB Composite Device
USB Controller/Hub : USB Composite Device
USB Controller/Hub : USB Mass Storage Device
USB Controller/Hub : USB Composite Device
USB Controller/Hub : USB Composite Device
USB Controller/Hub : Generic USB Hub
FireWire/1394 Controller/Hub : Texas Instruments 1394 OHCI Compliant Host Controller
FireWire/1394 Controller/Hub : Texas Instruments 1394 OHCI Compliant Host Controller
Bluetooth Device : Microsoft Bluetooth Enumerator
Bluetooth Device : Generic Bluetooth Adapter
Keyboard : HID Keyboard Device
Keyboard : HID Keyboard Device
Keyboard : HID Keyboard Device
Keyboard : HID Keyboard Device
Keyboard : HID Keyboard Device
Mouse : HID-compliant mouse
Mouse : HID-compliant mouse
Mouse : HID-compliant mouse
Human Interface : HID-compliant consumer control device
Human Interface : HID-compliant device
Human Interface : HID-compliant device
Human Interface : HID-compliant device
Human Interface : HID-compliant device
Human Interface : HID-compliant device
Human Interface : HID-compliant consumer control device
Human Interface : HID-compliant device
Human Interface : HID-compliant consumer control device
Human Interface : HID-compliant device
Human Interface : HID-compliant consumer control device
Human Interface : USB Input Device
Human Interface : USB Input Device
Human Interface : USB Input Device
Human Interface : USB Input Device
Human Interface : USB Input Device
Human Interface : USB Input Device
Human Interface : USB Input Device
Printers and Faxes
Model : Microsoft XPS Document Writer
Model : Fax
Power Management
Mains (AC) Line Status : On-Line
Operating System(s)
Windows System : Microsoft Windows Vista Home Media Center 6.01.7600
Platform Compliance : Win32 x86
Network Services
Adapter : Intel(R) 82566DC-2 Gigabit Network Connection
Performance Tips
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.


All suggestions welcome and appreciated.

[MikeLip]

Your Sandra says you're running Vista. Kill the net card too, but I doubt thats an unable to locate hardware error.

What interface do you have?

Mike.

[NZDingo]

Thanks Mike,

Yeah that Vista thing is weird. Did a fresh install of Win 7.?

I'm running a 003 console. Been working fine for years on the same machine with Vista. Built Win 7 on a different disk and dual booting. Console is still working fine on the Vista partition and yes... double checked that the Sandra report I posted above was generated from the Win 7 install.

[albee1952]

Try all the available driver choices for your firewire(I think Legacy was the recommended choice, but check others if that does not work)

[spkguitar]

Originally Posted by NZDingo

double checked that the Sandra report I posted above was generated from the Win 7 install.

Did you use the latest version of Sandra? Older versions do not recognize W7 as well as many newer hardware.

[NZDingo]

Thanks for your comments thus far still no joy.

I have now been through every available driver choice for the firewire card - same issue.

Have updated my Sandra version and posted the new report below:

The strange thing is I have a dual boot Win 7/Vista machine - I can boot up the Vista partition and PT 8.03 works fine - rock solid. If I boot it to the Win 7 32-bit partition it can't find the hardware.

SiSoftware Sandra
Computer
Model : Dell Dell XPS420
Workgroup : WORKGROUP
Host Name : DELLPC-Study
User : Dean
Processor
Model : Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz
Speed : 2.33GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 1 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 2x 2MB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing
Computer
Mainboard : Dell 0TP406
BIOS : Dell A06 06/23/2008
Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 3.25GB DIMM DDR2 DDR3
Chipset
Model : Dell X38 Processor to I/O Controller
Front Side Bus Speed : 4x 333MHz (1.33GHz)
Total Memory : 4GB DIMM DDR2 DDR3
Channels : 2
Memory Bus Speed : 2x 400MHz (800MHz)
Memory Module(s)
Memory Module : Hynix (Hyundai) HYMP112U64CP8-S6 1GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Hynix (Hyundai) HYMP112U64CP8-S6 1GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Hynix (Hyundai) HYMP112U64CP8-S6 1GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Mosel Vitelic (ProMos) V916765K24QCFW-G6 1GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Video System
Video Adapter : ATI Radeon HD 4350 (Microsoft Corporation WDDM 1.1) (SM4.1, 512MB DDR3, PCIe 2.00 x16)
Video Adapter : ATI Radeon HD 4350 (Microsoft Corporation WDDM 1.1) (SM4.1, 512MB DDR3, PCIe 2.00 x16)
Graphics Processor
Storage Devices
Seagate ST3320613AS (320GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache) : 298GB (C:) (G:)
WDC WD1600JS-60MHB5 (160GB, SATA300, 3.5", 7200rpm, 8MB Cache) : 149GB (D:)
Seagate ST31000340AS (1TB, SATA150, 3.5", 7200rpm, NCQ) : 932GB (E:)
Seagate ST3200827AS (200GB, SATA300, 3.5", NCQ, 8MB Cache) : 186GB (F:)
DELL USB HS-CF Card (USB) : N/A (I:)
DELL USB HS-xD/SM (USB) : N/A (J:)
DELL USB HS-MS Card (USB) : N/A (K:)
DELL USB HS-SD Card (USB) : N/A (L:)
HL-DT-ST DVD+/-RW GH30N (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (H:)
Logical Storage Devices
Hard Disk (D:) : 149GB (NTFS) @ WDC WD1600JS-60MHB5 (160GB, SATA300, 3.5", 7200rpm, 8MB Cache)
New Volume (E:) : 932GB (NTFS) @ Seagate ST31000340AS (1TB, SATA150, 3.5", 7200rpm, NCQ)
New Volume (F:) : 186GB (NTFS) @ Seagate ST3200827AS (200GB, SATA300, 3.5", NCQ, 8MB Cache)
RECOVERY (G:) : 15GB (NTFS) @ Seagate ST3320613AS (320GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache)
Hard Disk (C:) : 283GB (NTFS) @ Seagate ST3320613AS (320GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache)
Removable Drive (I:) : N/A @ DELL USB HS-CF Card (USB)
Removable Drive (J:) : N/A @ DELL USB HS-xD/SM (USB)
Removable Drive (K:) : N/A @ DELL USB HS-MS Card (USB)
Removable Drive (L:) : N/A @ DELL USB HS-SD Card (USB)
Optical Drive (H:) : N/A @ HL-DT-ST DVD+/-RW GH30N (SATA150, DVD+-RW, CD-RW, 2MB Cache)
Peripherals
LPC Hub Controller 1 : Intel (ICH9) LPC Interface Controller
LPC Legacy Controller 1 : SMSC SCH5514D-NS
Audio Device : Dell (ICH9) HD Audio Controller
Audio Codec : Sigmatel High Definition Audio Codec
Audio Device : Giga-Byte RV730XT Audio device [Radeon HD 4670]
Audio Codec : ATI (AMD) HDMI Audio
Disk Controller : Dell ICH8R (ICH8) SATA RAID Controller
USB Controller 1 : Dell (ICH9) USB Universal Host Controller
USB Controller 2 : Dell (ICH9) USB Universal Host Controller
USB Controller 3 : Dell (ICH9) USB Universal Host Controller
USB Controller 4 : Dell (ICH9) USB2 Enhanced Host Controller
USB Controller 5 : Dell (ICH9) USB Universal Host Controller
USB Controller 6 : Dell (ICH9) USB Universal Host Controller
USB Controller 7 : Dell (ICH9) USB Universal Host Controller
USB Controller 8 : Dell (ICH9) USB2 Enhanced Host Controller
FireWire/1394 Controller 1 : TI TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller
FireWire/1394 Controller 2 : Dell TSB43AB22 1394a-2000 OHCI PHY/Link-Layer Controller
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus
Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Peripherals
Media Player : ()
Media Player : ()
Media Player : ()
Media Player : ()
Network Services
Network Adapter : Intel(R) 82566DC-2 Gigabit Network Connection (Ethernet, 100Mbps)
Network Adapter : Bluetooth Device (Personal Area Network)
Power Management
Mains (AC) Line Status : On-Line
Operating System
Windows System : Microsoft Windows 7 Home 6.01.7600
Platform Compliance : x86
Performance Enhancing Tips
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

[sw rec]

Didn't "Hot-swap" that Firewire cable at any time, I hope? It fries the controller chips.
Also note that DELL FW controllers have been a real crapshoot with Pro Tools.

[NZDingo]

Thanks for your response sw rec. Nope - never hot swapped - as I said it all works fine on the same machine when I boot up under Vista.

[markblasco]

I have that same issue in Win7, although for me, if I turn off and on the 003 several times once the machine has booted up, eventually the link light starts to blink, and then it will work. If the link light isn't blinking, than the computer doesn't recognize the 003. It is a dual boot system, and in XP everything worked perfectly all the time. I am hoping that with the next driver update this issue will be fixed.

[danander11]

If your device is showing up as an unknown device, ie: Digidesign&_003Rack.., try what worked for me...

(I'm going from memory here)

select the unknown device and select update driver.. choose the option that allows you to select drivers for sound device and then use the Digidesign 003Rack driver.

You will get a message saying that it probably won't work and that the driver is uncertified etc... choose it anyways. The 003 will work normally now.

For me, Win7 64 insisted that I had a Digidesign&_003Rack.. I don't know where the &_ symbols came from but oh well..