Digidelivery client stalling or failing

[cmarkle_aspera]

Hello,

Chris Markle from Aspera here...

For the past couple of weeks the digidelivery client has been stalling or failing all attempted downloads. I am sure that it is on my end because I know that other people have been able to download the same files that I am trying to access. When I say it has been stalling, it will usually start the download process telling me that it will take 3 hours. The time gradually goes up to 10 or 12 hours and then the progress bar turns into a moving "candy stripe". I have left it downloading overnight a couple of times only to come in to see the moving stripe. On other attempts I just get a failure notice. I have been able to use the macintosh digiidelivery client successfully on many occasions from this same computer in the same location. I have tried deleting preferences and reinstalling the program to no avail. Do you have any tips or troubleshooting procedures I can work on or that I can pass on to our IT guys? I am running on a machine that is one of many connected to the internet through our main server. Thanks.

I looked at a customer problem along these lines for the last few days and think I may see what might be happening to some of you with these issues. To verify this I would need to get in touch with the sysadmin/whatever of the DigiDelivery unit that you are trying to receive from. Please contact me at [email protected] and we might have something that can improve this. Note that sending this email will open a support ticket which we will then interact through.

Thanks in advance.

Chris