Eleven Rack registration?

[bredo]

When I got the Eleven Rack I'm sure that I registrated it on Digidesign.com.
But I can't find it under my account at Avid. I can find my Celemony Essential download included in PT8 Le.

Do we have to register again at Avid's site?
Where can I find info on my registered hardware (11R)?

Thanks in advance

[Benoni]

your hardware is NOT listed in your Avid account. only software. They only way I know of checking up on this is calling them (Avid), giving them your information and then they can confirm the name registered to the Hardware.

[bredo]

Thank you for answering. I'm 100% sure that I registrered my 11R (soon to be a year ago).
I'll find out if everything is ok when filling in my serialnr. when updating to PT9.

[crashhak]

Originally Posted by bredo

When I got the Eleven Rack I'm sure that I registrated it on Digidesign.com.
But I can't find it under my account at Avid. I can find my Celemony Essential download included in PT8 Le.

Do we have to register again at Avid's site?
Where can I find info on my registered hardware (11R)?

Thanks in advance

If you registered your Celemony Essential, I think it should be there under "your product" in account. If it's not there, I think you can download again under "active & download your product" in account.

[bredo]

Originally Posted by crashhak

If you registered your Celemony Essential, I think it should be there under "your product" in account. If it's not there, I think you can download again under "active & download your product" in account.

I surely can see my Celemony Essential under "your product" in my account, but didn't see my 11R.
But the hardware are not listed here (as I now understand it). 100% sure that I registered my 11R when I bought it.
I also have my serialnr, so I guess no problem crossgrading to PT9.

Thanks

[crashhak]

Originally Posted by bredo

I surely can see my Celemony Essential under "your product" in my account, but didn't see my 11R.
But the hardware are not listed here (as I now understand it). 100% sure that I registered my 11R when I bought it.
I also have my serialnr, so I guess no problem crossgrading to PT9.

Thanks

when I registered my eleven rack, they send me e-mail with confirmation number, I think that's all you need.

[bredo]

Originally Posted by crashhak

when I registered my eleven rack, they send me e-mail with confirmation number, I think that's all you need.

I sure did get all the info in an e-mail (now also printed out) while registering.
A year back. 21.11.2010.
Glad I had some order in my inboxes.

Thans again.