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  #11  
Old 06-29-2017, 09:45 PM
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Default Re: 16 Softkeys not active

Quote:
Originally Posted by dez811 View Post
no the faders work
So which lights go off ?
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  #12  
Old 06-30-2017, 12:44 AM
Moviesound Moviesound is offline
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Default Re: 16 Softkeys not active

Here you go...hit soft keys on bottom left hand side of iPad and then once again and then they come back
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  #13  
Old 07-03-2017, 05:19 PM
mattrixx mattrixx is offline
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Default Re: 16 Softkeys not active

This has just happened to me this morning too! No softy action in the dock.. no lights, nothing! .. Relaunched Eucon, restarted Dock etc.. still nothing.

...and then they came back. I believe the iPad had defaulted to another wireless network that we have here.
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Last edited by mattrixx; 07-03-2017 at 06:02 PM.
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  #14  
Old 07-04-2017, 08:50 AM
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Default Re: 16 Softkeys not active

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Originally Posted by Moviesound View Post
Here you go...hit soft keys on bottom left hand side of iPad and then once again and then they come back
Are the rest of the controls on the Dock operational when this happens ?
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  #15  
Old 07-04-2017, 08:52 AM
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Default Re: 16 Softkeys not active

Quote:
Originally Posted by mattrixx View Post
This has just happened to me this morning too! No softy action in the dock.. no lights, nothing! .. Relaunched Eucon, restarted Dock etc.. still nothing.

...and then they came back. I believe the iPad had defaulted to another wireless network that we have here.
This may be different to just losing the Softkeys, do you lose the complete Dock ? If you have other EuControl users on the same network make sure they don't have Attach ALL Surfaces selected in their EuControl surfaces tab.
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  #16  
Old 07-04-2017, 04:44 PM
mattrixx mattrixx is offline
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Default Re: 16 Softkeys not active

No, the dock continued to work partially sans the "soft keys".
The iPad was on another wireless network. (no other workstations involved).. All good!
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  #17  
Old 07-05-2017, 05:55 AM
Moviesound Moviesound is offline
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Default Re: 16 Softkeys not active

The rest of the dock functions as it should. All the other lights are on and buttons working. Just the 16 at the top
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  #18  
Old 07-05-2017, 01:44 PM
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Default Re: 16 Softkeys not active

We spent the day on 2 different system both Mac and PC and can't get this to happen.

Can those who see this, list these:

OS exact version
PT version
EUCON version
Other surfaces connected
Does it do it if only the Dock and iPad are connected

If you do not see this issue, please post too so I can get a handle on how many this affects.

Thanks Eddie
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  #19  
Old 07-05-2017, 06:31 PM
mattrixx mattrixx is offline
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Default Re: 16 Softkeys not active

Eddie, I cannot get this to happen either.
Just to reiterate, I don't think my issue was related to "Moviesound"s problem.
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  #20  
Old 07-05-2017, 06:35 PM
Anthony_Anz Anthony_Anz is offline
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Default Re: 16 Softkeys not active

Quote:
Originally Posted by EddieJones View Post
We spent the day on 2 different system both Mac and PC and can't get this to happen.

Can those who see this, list these:

OS exact version
PT version
EUCON version
Other surfaces connected
Does it do it if only the Dock and iPad are connected

If you do not see this issue, please post too so I can get a handle on how many this affects.

Thanks Eddie
Hey Eddie,
I do not experience this issue...

Win10 Pro build 15063.413
PT 12.8.0
EUCON 3.6.1
DOCK + 2 Artist Mixes
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