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  #31  
Old 07-25-2017, 10:32 AM
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Default Re: 16 Softkeys not active

Great thanks for the info. Not sure why your Automation buttons aren't working though ;-/
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  #32  
Old 07-25-2017, 10:48 AM
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Default Re: 16 Softkeys not active

One more question....when does this break:

If you start with PT focused and locked to the whole surface and the 16 Softkeys working, then focus safari. Are the keys still lit now ? Or do they break when you focus back to PT ?
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  #33  
Old 07-25-2017, 01:11 PM
Moviesound Moviesound is offline
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Default Re: 16 Softkeys not active

It breaks straight away. As soon as you leave pro tools. I.e. Every time I click on finder, Safari,RX you name it
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  #34  
Old 07-25-2017, 05:14 PM
mattrixx mattrixx is offline
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Default Re: 16 Softkeys not active

Same here. Also of note, if ProTools is not locked to Eucon (under the assign tab), the soft key LEDs will stay lit, when you say, click in the Finder and then go black on clicking back in ProTools and bringing it front most.
Where as if Pro Tools is locked to Eucon, they go black instantly when clicking in the Finder.

Quirky!
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  #35  
Old 07-26-2017, 04:48 AM
SteSo SteSo is offline
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Default Re: 16 Softkeys not active

Hi Eddy,
just some things you shouldnīt forget about this.
Itīs not only that the Softkeys stop working by changing the application, but also by other actions in the app as there are e.g.
-new track
-hide track
-show track
-switch on/of another controller (in my case Artist Mix)
and some other tasks. I remember another post (but I donīt find it quick enough), where some more things were listed.
To answer your questions, itīs as moviesound said. The buttons on the ipad are still working, all other keys beside the Softkeys on the dock, too. And in my case the automation buttons do all work as they should (for me really important).
One thing about my experience with that was, when I first installed the Dock, I was running EU-Control that was setup with the Artist Control. In this setup lotīs of keys of the dock didnīt work as expected. Then I installed the `factoryīappset from avid and everything was fine.
One interesting point is, if I switch between PT and EU-Control the Softkeys donīt loose their function.
And one other point out of this context; I canīt give color codes I want to the right Edit Switches. They just take yellow, green and red. But thatīs really of no primary importance.
Cheers
running PT11.3.2, OS Yosemite, EUC 3.6.1, MacPro 5.1 12Core
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  #36  
Old 07-26-2017, 06:28 AM
Moviesound Moviesound is offline
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Default Re: 16 Softkeys not active

Just to confirm..I'm getting exactly the same issues as SteSo
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  #37  
Old 08-31-2017, 07:23 PM
mattrixx mattrixx is offline
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Default Re: 16 Softkeys not active

Just checking in Eddie Jones, on when we might see a a Eucon update to fix this and the other issue of the right side button lights disappearing when we touch the right side touch strip??
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  #38  
Old 08-31-2017, 07:39 PM
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Default Re: 16 Softkeys not active

We are working on this for the next release later this year. Once we have a fix and a beta version I can let you guys test it. (I just checked and these are due to be worked on starting Monday, so hopefully some news soon)
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  #39  
Old 08-31-2017, 07:52 PM
mattrixx mattrixx is offline
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Default Re: 16 Softkeys not active

Thanks Eddie. I'm really looking forward to a fix for this.
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  #40  
Old 09-11-2017, 01:31 AM
Moviesound Moviesound is offline
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Default Re: 16 Softkeys not active

Any progress on this?
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