Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Pro Tools | Intro Discussion

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 12-14-2018, 09:20 PM
monscarmeli monscarmeli is offline
Member
 
Join Date: Dec 2018
Location: 21066 130TH ST
Posts: 2
Default "There has been an error" when trying to create iLok account

This is likely very basic, but I can't get past it, and I searched the forum for it but found nothing (maybe I need a better search term).

I've used Sibelius 7 for years, and would like to try Pro Tools First. I sign into my Avid master account, I go to the Pro Tools menu and select "Get it now for free" link for Pro Tools First, then I check the box to use my Avid master account to create an iLok account, I enter my Avid password, but then when I submit that I get a page that says "There has been an error" in big bold purple letters. I've tried it many times, logging out and logging in again, rebooting, etc.

I'm using Chrome on Windows 10 on a Dell Optiplex 9010 with a 256gb SSD.

Thank you!!
__________________
Tom Mosser
Reply With Quote
  #2  
Old 12-14-2018, 09:47 PM
jeffro's Avatar
jeffro jeffro is offline
Member
 
Join Date: Jun 1999
Location: PNW
Posts: 10,212
Default Re: "There has been an error" when trying to create iLok account

Welcome to the community.

Can you try creating your iLok account at http://ilok.com then enter the User ID and Password during the Pro Tools First activation process?
__________________
system detailsxinstagramlinkedin
Reply With Quote
  #3  
Old 12-14-2018, 11:16 PM
monscarmeli monscarmeli is offline
Member
 
Join Date: Dec 2018
Location: 21066 130TH ST
Posts: 2
Default Re: "There has been an error" when trying to create iLok account

jeffro -- Thank you for the prompt and perfectly suitable reply, that did the trick!!
__________________
Tom Mosser
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
"Error trying to create lost iLok case." 12nzanella` Licensing & Accounts 3 11-05-2019 07:52 PM
"Error trying to create lost iLok case." ryanmumby Licensing & Accounts 2 11-04-2017 04:58 AM
"Upgrades" Subscription License deposited to iLok Account? moogboy100 Licensing & Accounts 4 12-15-2015 04:51 PM
Unable to link Avid Master Account with iLok account "Failed to access the User ID" jburik1176 Licensing & Accounts 31 09-21-2015 04:12 AM
Dear Avid... "unable to create your account" Finkelhoff Windows 1 09-14-2015 07:30 PM


All times are GMT -7. The time now is 08:44 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com