HELP !! Pro Tools license gone ...

[FunkzzaJ]

Originally Posted by TOM@METRO

No. ilok mgr stays. I only turned off TLC. Then opened Pro Tools. Then turned TLC back on. Then rebooted a couple of times.

Prevous post had typos. Sorry about that. Should have read:

Ah...
Will try. Do you mean the following
1 un- and IN- stall ilokmgr
2 restart
3 TLC off
4 Start pt
5 TLC ON
6 restart pc
7 restart pc

...?


Tried the above to no avail. Pt starts when TLC turned off, but after TLC on again and several restarts - same again PT does not start. TLC renewal procedure intervenes again. In that TLC procedure, as I point to my dongle as the source of activated, and non-expired licenses, next window asks licenses it again - along with a link to purchase. ...

I then press quit, and pro tools hangs, now non-responsive.

And when looking at the dongle using iLok mgr, indeed there are activated, and non-expired license on it.

What is going on here. I really need HELP

what to do?

[FunkzzaJ]

Originally Posted by JFreak

Ahh, so it is user error then. You do know that with TLC your license is only valid for 90 days, then you need to manually renew it for next 90 days. That is why they can offer you TLC for it, knowing the "stolen" license will expire.

Good clarification. However the renewal procedure initiated when starting up
PT does not come to completion.

And all attempts by me to refresh manually using the refresh button to the right of the TLC on-off slider is futile

Also the procedure proposed by TOM, didn't work out.

What to do. I need HELP on this.

[JFreak]

It is better to renew on iLok License Manager. Would not trust any other way. And if it does not work there, you have iLok support to contact.

[TOM@METRO]

Try moving your PT license to the Cloud and run from there until the TLC auth catches up. It may take a day. You could also try re-synchronizing your ilok.

[FunkzzaJ]

Originally Posted by TOM@METRO

Try moving your PT license to the Cloud and run from there until the TLC auth catches up. It may take a day. You could also try re-synchronizing your ilok.

...hmmm
Spotted something here.
In the iLok mgr it says "Last refresh sön jul 12 7.32". This as a result of me tampering with it back and forth several times, and the last time of manual refresh was obviously 7.32

And the clock on my PC says 19.05 = 7.05. No summer time adaptation. So perhaps the TLC renewal isn't "valid" until my PC clock says that time is past 19.32...

... in 19 minutes.

My PC is not doing summertime clock. I'll have to fix that obviously.

[FunkzzaJ]

Originally Posted by JFreak

It is better to renew on iLok License Manager. Would not trust any other way. And if it does not work there, you have iLok support to contact.

made a support ticket with iLok now.

[FunkzzaJ]

Originally Posted by FunkzzaJ

...hmmm
Spotted something here.
In the iLok mgr it says "Last refresh sön jul 12 7.32". This as a result of me tampering with it back and forth several times, and the last time of manual refresh was obviously 7.32

And the clock on my PC says 19.05 = 7.05. No summer time adaptation. So perhaps the TLC renewal isn't "valid" until my PC clock says that time is past 19.32...

... in 19 minutes.

My PC is not doing summertime clock. I'll have to fix that obviously.

That seems to have been the culprit - PC clock not set to summer time made TLC renewal into a "one hour into the future event" on the PC. So any attempts at fixing the issue was doomed to be futile until the hour difference had passed. So when tampering and trying new attempts at renewal, the renewal time stamp was put forward every time i refreshed the TLC. And so the hour of futility was restarted. And an hour is quite enough to come back again and try the same thing again and again, thereby restarting the futility hour, giving plenty time for tampering, resetting the futility hour, giving plenty of time for tampering...

Lesson learned : Have your PC set up to be a nice and good netizen in temporal harmony with the crowd.

PT starts fine now

Sorry about all this, and yet THANKS a lot for your support and suggestions. It meant a lot, not being all alone with a case of "lost licences".

/Tomas

[JFreak]

Good to hear you found your culprit

[Southsidemusic]

And it is called ”daylight savingstime” not summertime

[FunkzzaJ]

Originally Posted by Southsidemusic

And it is called ”daylight savingstime” not summertime

Naaahh...

Chris, I'm quite convinced it is summertime. To be reeeeaaallly sure I asked some of my friends, to see what they had to say about it:

Sara
https://youtu.be/xHz465gSJS8

Louis och Ella
https://youtu.be/lnXLVTi_m_M

Janis
https://youtu.be/bn5TNqjuHiU

Norah
https://youtu.be/xJOtaWyEzaI

Billie
https://youtu.be/uYUqbnk7tCY

Nina
https://youtu.be/jM_Nb6dpnys

Charlie
https://youtu.be/k7CHDscLREk

Julie
https://youtu.be/15KJ2OVfJGU

Miles
https://youtu.be/5FAYe2N4yRI

John
https://youtu.be/NEftw9o1joo

Convinced?
;-)