Where can i buy a Power Supply for my D-Command ?

[francois]

My fader pack is starting flashing
I guess it's time for another PS .
I need a contact info for it
I can't find my way thru the Avid site and I lost the contact I use to have when I previously changed the one in the main unit.
Thanks
francois

[Barry Johns]

Why do so many Digidesign/Avid gear need power supplies replaced so form?

In all my various gear from many companies, I've never needed to replace a power supply.

[Stig Eliassen]

Originally Posted by francois

My fader pack is starting flashing
I guess it's time for another PS .
I need a contact info for it
I can't find my way thru the Avid site and I lost the contact I use to have when I previously changed the one in the main unit.
Thanks
francois

This should do it.

Equipment list > Create a case (Avid support center)

[francois]

Thanks Stig but your link is Spam (salesforce.com ????)
Iam current with my Avid plan but i do not see any link to my ICON
I have bought 2 power supply and a channel strip in the past for it but lost the phone #
Can someone PM me a working direct line
Thanks

[Drew Mazurek]

Originally Posted by Barry Johns

Why do so many Digidesign/Avid gear need power supplies replaced so form?

In all my various gear from many companies, I've never needed to replace a power supply.

I'm going to guess that Digi/Avid sold over 5000 ICONs. Each ICON has multiple power supplies, for things like LEDs, faders, meters etc. So we're talking potentially tens of thousands of units.

We're on a forum where people might report issues like a failed power supply. I suppose you could count the posts by users that mention power supply failures. Not sure if that would yield good data or not. I do know that even things like expensive SSL consoles need power supplies replaced sometimes. It's not uncommon at all.

My ICON has been in use for 11 years (and I leave it on 24/7) and I did have one go bad. I also have an Apogee Symphony I/O that had a power supply fail fairly early on in its life. BTW, the Avid fix I did in the field for a few hundred bucks, Apogee required I send it in and it was $450 plus 2 weeks of lost usage.

But you're right, other than these two times, I've not seen them fail much in other gear.

[Barry Johns]

Originally Posted by Drew Mazurek

I'm going to guess that Digi/Avid sold over 5000 ICONs. Each ICON has multiple power supplies, for things like LEDs, faders, meters etc. So we're talking potentially tens of thousands of units.

We're on a forum where people might report issues like a failed power supply. I suppose you could count the posts by users that mention power supply failures. Not sure if that would yield good data or not. I do know that even things like expensive SSL consoles need power supplies replaced sometimes. It's not uncommon at all.

My ICON has been in use for 11 years (and I leave it on 24/7) and I did have one go bad. I also have an Apogee Symphony I/O that had a power supply fail fairly early on in its life. BTW, the Avid fix I did in the field for a few hundred bucks, Apogee required I send it in and it was $450 plus 2 weeks of lost usage.

But you're right, other than these two times, I've not seen them fail much in other gear.

It's way more than Icon. Its Control 24, Pro Control, 002, most threads when talking about buying used many people recommend confirming that they have a replaced power supply.

[Stig Eliassen]

Originally Posted by francois

Thanks Stig but your link is Spam (salesforce.com ????)
Iam current with my Avid plan but i do not see any link to my ICON
I have bought 2 power supply and a channel strip in the past for it but lost the phone #
Can someone PM me a working direct line
Thanks

Spam? It should take you to Support Center Login. That's what happens here.

[StefB]

Originally Posted by francois

Thanks Stig but your link is Spam (salesforce.com ????)
Iam current with my Avid plan but i do not see any link to my ICON
I have bought 2 power supply and a channel strip in the past for it but lost the phone #
Can someone PM me a working direct line
Thanks

salesforce is the system Avid uses - its not spam....

[francois]

OK Avid is using salesforce but after login into the link I got a phone call this morning from salesforce trying to sell me some software...

[Drew Mazurek]

Originally Posted by francois

OK Avid is using salesforce but after login into the link I got a phone call this morning from salesforce trying to sell me some software...

No luck with these numbers?

http://www.avid.com/learn-and-suppor...-music-support

Or if you're "on plan", you can simply start a case.