S1 Replacement Parts (display)

[pgstudio]

Hey Guys,

One of my S1 has the display of the 3rd channel VERY dark and it's getting worse over time.
The device is already out of warranty and I was looking to buying the display so I can have it serviced here.
I'm in Brazil, but I do have some friends in the US that can bring the new display to me.
Is there any place/authorized dealer that I can buy it ?

As you can see in the picture the 3rd channel is softer and trust me it WAY worse in person than in the picture. I can barely read what is on the display.

Cheers,
PG

[EddieJones]

These are custom OLED and not available outside of Avid. Sorry

[pgstudio]

Thanks Eddie for the Reply.
How can I get it serviced ? (Even in the US, I can get it sent)
Can you point me to the directions ?

Thanks!

[EddieJones]

Originally Posted by pgstudio

Thanks Eddie for the Reply.
How can I get it serviced ? (Even in the US, I can get it sent)
Can you point me to the directions ?

Thanks!

You have to open a case with Avid and then Customer Support will take it from there.
Go here: https://avidtech.my.site.com/avidsup...t-support-page

[pgstudio]

Thanks! I appreciate!