Lots of issues in a short period of time.

[mr.peet]

I had accidentally posted this in the HD forum when it should've been here.

First off, Hi. I'm new here as well as a new user to Pro Tools in general. I bought the Pro Tools M-Powered 8 on 10-18-2010 and I am already having some issues that I have yet to see fully addressed.

To start, I cannot register my product. When I fill out all required information, the site verifies that it understands it is seeing Pro Tools M-Powered 8, I verify the info, and then I hit submit. All I get is the same registration page refreshed to blank. All blank but the word "error". Nothing else, just "error" in bright red font. Yes all the information is correct and I am 1000% certain it is.

Next. Whenever I check for updates through the program I am told that the software is up to date. Now I know this is false because my version is 8.0.3. I came to the web-site and downloaded the update and extracted. When I try to run the set up file I am promted that "the Updater is unable to locate an installed version of Pro Tools on this computer.". I found someone else on these forums with a similar problem, but there were not any resolute answers or useful solutions aside from uninstall/reinstall...which I have tried.

[Julia B]

Call tech support. You've got free phone support for 30 days. Use it. I had them walk me through set up.