Venue 3.0 installation problem

[brinnbacka]

So I downloaded the Venue 3.0 update files from Avid, extracted the .iso and burned it into a cd with a mac as described in the instructions. As a result booting with F10 pressed does nothing to initiate the upgrade.

A friend told me that I should download and burn the file with a pc, as "something" happens in OS X when zipped files are automatically extracted that makes it impossible for my Profile to read the disc.

So I do just that, but no go... tried with 3 different keyboards, all sorts of F10 pushing manouvers, but no luck.

Any ideas, anyone? The disc is a cd-rw, if that matters? I kinda wish the update could be done via usb just like all the other stuff.

[Sheldon Radford]

Hi,

This process normally works well, so what you're seeing is unexpected. Sorry it's taken more time than expected to get up and running.

Contact the support team: venuesupport(at)avid(dot)com
...and they can troubleshoot further or make arrangements to get you another ISO file.

I kinda wish the update could be done via usb just like all the other stuff.

Yes, that would be handy but there's a reason why it doesn't work that way. Every major software update also includes a copy of the console's operating system, which requires the system restore be done via the CD as a boot device, not USB. Interim "dot" releases only update the VENUE software (not the OS), so they can be distributed and installed via USB.

Hope that explains it!

Sheldon

[Greg C]

Originally Posted by brinnbacka

The disc is a cd-rw, if that matters?

I suspect this is the problem. CD drives can be finicky about what media they'll digest. Use a regular CD-R and not an RW. FWIW, I've always used a Mac to make the disk and have never had a problem.

[Voice Of Truth]

Could you try CD-R? I had some problems reading CD-RW by Venue.

To clarify: you're burning .ISO as a disk image, not just as files, aren't you?

[brinnbacka]

Hi All,

thanks for the replys. got it with the usb not being a possibility for the big upgrades.

I have a known to be working cd coming in the mail and I will make a copy of that for myself. Everything should be otherwise exactly as specified, apart from the cd being a cd-rw.

I will post what happens next after this weeks shows are done and I have time to try the upgrade again.

[brinnbacka]

Got the cd and everything installed as advertised. I took an image of it with a mac that I will someday burn to a cd and see how it reacts. Thanks everybody for your help.

[boleary2]

I am having the same issue. Burnt the ISO disc 3 times and still cannot get SC48 to boot from the disc using F10. I am at a client trying to upgrade his console and this is not working in my favor...any workaround? Is it the CD-R's that I am using? (Memorex CD-R)? Frustrating....He purchased the Venue 3 upgrade...does he need to request a disc to be mailed to him?

[Tim McCullcoh]

Originally Posted by brinnbacka

So I downloaded the Venue 3.0 update files from Avid, extracted the .iso and burned it into a cd with a mac as described in the instructions. As a result booting with F10 pressed does nothing to initiate the upgrade.

A friend told me that I should download and burn the file with a pc, as "something" happens in OS X when zipped files are automatically extracted that makes it impossible for my Profile to read the disc.

So I do just that, but no go... tried with 3 different keyboards, all sorts of F10 pushing manouvers, but no luck.

Any ideas, anyone? The disc is a cd-rw, if that matters? I kinda wish the update could be done via usb just like all the other stuff.

Was the iso file simply burned to the CD? An iso is a disc image file that needs to be written, not simply burned. The result should be a standard Yellow Book CD-ROM. If you look at the directory of the CD, there should NOT be a file with the iso extension.

[brinnbacka]

Yeah, wrote it to the cd-rw like one's supposed to, not just as a .iso-file.

[Avid Pro Mixing Support]

To verify that the CD has been burned properly just look at the contents on a Mac or PC machine. The CD should have the following files:

D-Show
DSHOW.pqi
Licenses
OSTargetCheck
TDM Plug-Ins

If these files are visible then the problem is probably related to the USB keyboard being used. Try a different keyboard (preferably wired USB, not wireless).

As a further keyboard/CD test you could also try booting the system from a Live CD of some sort.

-Rich