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#1
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Pro Tools won't let me sign into account. Says no internet - but internet is working.
Hi all! -- My Pro Tools session cloud session crashed today and Pro Tools hasn't been working since. I was signed into my account at the time of the crash. I then restarted my computer and reopened Pro Tools. Now it won't let me sign into my account. Message says, "please connect to the internet before signing in." -- However, my internet is up and running. I've even reset the internet. No issues with internet. -- Anyone else experiencing this issue? Anything you've done to resolve this? Or, does my account need to be reset? -- Any help would be appreciated.
May 31 UPDATE: Pro Tools still down. Glitch won't let me access account. Same message still appears: "Please connect to the internet before signing in" (even though my internet in working. Ugh.) Case #03955744 I'm on MacBook Pro -- Retina, 15-inch. 2.5 GHz Quad-Core Intel Core i7 - 16 GB 1600 Catalina 10.15.3 Was on 2020.3 at time of crash. updated to 2020.5, but still unable to log in Last edited by copyalan; 05-31-2020 at 10:27 AM. |
#2
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Re: Pro Tools won't let me sign into account. Says no internet - but internet is work
Yup. Same problem here. Came here looking for others. Avid, get this fixed plz!!!! i have a cloud session that needs updating.
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#3
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Re: Pro Tools won't let me sign into account. Says no internet - but internet is work
Same issue here. Avid cloud reliability is HORRIBLE. I'm opening up a case.
__________________
Cody Cabaña Productions |
#4
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Re: Pro Tools won't let me sign into account. Says no internet - but internet is work
Please do let us know if you hear back. I checked in this morning and it's still not working. It's truly disappointing to pay for something that is just so unreliable.
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#5
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Re: Pro Tools won't let me sign into account. Says no internet - but internet is work
Issue should now be fixed.
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#6
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Re: Pro Tools won't let me sign into account. Says no internet - but internet is work
Yes. We are back up and running. Not sure what the glitch was, but glad it was resolved. Thank you.
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