DAE Error -1146, Magma Chassis PE6R4

[PasteEater]

Hi all,

Pulling my hair out trying to get a Magma PE6R4 Chassis to play nice with a MacPro Harpertown dual 2.8 GHz. Every time I try to launch PT, the process fails at "Creating DAE Objects...", throws a dialog that says "DAE error -1146 was encountered", and quits (after I hit OK).

I've read through this thread, and tried a few things:
http://duc.digidesign.com/showthread...highlight=1146


Here are my specs and the things I've tried:

MacPro 3,1 Harpertown
Dual Quad-Core 2.8 GHz processors
6 GBs RAM
All hard drive slots filled (2 system drives; 1 just for PT which is running 10.6.3)
PCIe Magma Chassis Host Card is the only PCI card installed in the machine
Magma PE6R4 Chassis and host card are BRAND NEW (got them this past Friday)
Pro Tools 8.0.4, installed from the 8.0.3 Full Installer + 8.0.4 Update
192 I/O is the only interface hooked up (I have a SYNC I/O but disconnected it for troubleshooting purposes)

The computer is setup according to Digi's (sorry, AVID's) specs from the "Help Us Help You" thread.


1. Fresh install of 10.6.3 (10.6 fresh install + Combo Updater to 10.6.3... NOT done through Software Update). NO other apps besides a completely fresh PTHD 8.0.4 installed. None. No 3rd party plugs are installed, nor is the Creative Collection.
2. 1 HD PCI-X core card installed in the chassis. I have 2 Accel cards, but pulled them for troubleshooting purposes. The Core Card has occupied both the slot closest to the power supply, and the farthest from the power supply. Same results.
3. Moved the PCIe host card from the slot closest to the video card to the slot farthest from the video card. Same results.
4. The Core Card has passed DigiTest both while in the chassis, and in my old G5.
5. 10.6.3 with PT 8.0.3 didn't work either (not that I expected it too... it's not supported)
6. Reset PRAM after last fresh install


That's about as far as I've gotten. From what I understand, most people who are running similar setups aren't having this problem. Does anyone have any other suggestions? I've been without my home PTHD rig since one of the processors in my G5 died, and I was really looking forward to using it again (especially after blowing money on a Magma chassis).

Any and all suggestions are welcome and appreciated.

Thanks!

[SessionKat]

hmmm...

-1146 is "eDsiTDM2ConfigRegReadbackAfterWriteFailed", which essentially means that a value written to a DSP chip could not be read back correctly. The hardware write and/or read failed, which is likely caused by bad hardware. Though you mention the card passed tests.

A misfiring plug-in could cause a read/write problem as well on launch.

Maybe try:
Removing all-plug-ins except the mixers and launch. Adding plug-ins back in if successful several at a time to pinpoint a plug-in...

or...

Perhaps the card IS bad and Digitest isn't catching it?

-tv

[PasteEater]

Hi Tim,

Thanks for the quick response! I REALLY appreciate it.

I pulled all of the plugs except for the Stereo Mixer, and still no joy; error -1146. I ran DigiTest, and the Core Card passed yet again.

Do you think it could be something else in my machine? No USB peripherals are hooked up (aside from my iLok, mouse and keyboard) and there's nothing on the Firewire bus. An ethernet cable, the monitor and the chassis interface round out all of the connections to the machine.

Could it have anything to do with the chassis I just got? And are there any troubleshooting steps that I can do to narrow down the possibilities?

Thanks again for your help!

[WernerF]

If it were possible for you to borrow a PCIe core card that you could throw into the computer temporarily, you could narrow it down to whether or not the chassis or the computer or chassis is bad or not. I have the same machine, along with the PE6R4, as you have and and everthing worked flawlessly out of the box. As Tim said, the error points to a possible hardware problem. If it turns out to be the chassis I've heard that Magma is fairly cooperative when it comes to problems like this.

[DigiTechSupt]

Which order do you have the cards in the computer and the chassis? Is there anything in the chassis besides HD cards? Do you possibly have a flex cable attached backwards (A>B rather than the correct B>A)?

[PasteEater]

Werner-

Unfortunately, I don't have another PCIe card to test with.


DTS-

The only card in the chassis is the Core Card. And I removed all flex cables after I removed the Accel cards.


Thanks again for the help!

[SessionKat]

Maybe the chassis is actually a PE6R4 or if it is in fact a PE6R4-I? Also did you
order this from Magma, and if you did, did you
specify that it was for Pro Tools? Magma had issues with the EB7 where
they'd send a certain version (the one without a hotswap circuit that
caused power rely issues with our cards) to PT customers and a different
version to non-PT customers. Of course there's no real differentiating
between these chassis on the Magma site.

These things still might not resolve the problem, but being
excruciatingly clear about this stuff may help down the road in trouble
shooting.

-tv

[PasteEater]

One more piece of oddness: I put the Core Card (alone) back into my G5, and PT 7.4 running Tiger booted up flawlessly.

Does this necessarily point to the Magma chassis (or host card) as the point of breakdown? That seems to me to be the case, but I don't want to pack everything up and ship it back if there's the possibility of a simpler solution.

Thanks again for the responses!

[PasteEater]

Tim,

I ordered the chassis from Sweetwater, and the invoice says that it is a PE6R4. Is there a way that I can tell the difference between the two?

I'll write my sales rep at Sweetwater and confirm that this is in fact the PE6R4.

Thanks again!

[SessionKat]

If this really is a brand new chassis then it is very likely NOT the
PE6R4 and is actually a PE6R4-I. The PE6R4-I is a chassis we've never
officially qualified in house. Magma just changed the design (was 2
cables to connect to host, now uses 1 infiniband cable like the EB7) and
keeps selling them as if they're the same thing. We have another user
complaining of DAE -1115 errors with that PE6R4-I chassis (though that
may also be a red herring).

So, 1 cable or 2?

-tv